Tania Carvajal
Manchester,NH
Summary
Accomplished General Manager at Dave and Buster's Inc, adept in operations management and leadership, significantly enhanced sales and profitability through strategic planning and exceptional interpersonal communication. Spearheaded innovative employee/staff development programs. To foster a culture of continuous self learning to furthering education. Fluent in two languages, demonstrating a strong ability to build and maintain diverse client and staff/team relationships. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Able to perform under fast-paced settings.
Overview
25
25
years of professional experience
Work History
Teacher's Assistant
Boys and Girls Club of Greater Nashua
06.2024 - Current
- Supported classroom maintenance and upkeep, organizing books, and cleanliness of all areas.
- Supported classroom activities, tutoring, daily logging of all activities for parents to monitor.
- Knowledgeable with Brightwheel communication app for parents.
- Maintained safety and security by overseeing students in recess environments.
- Partnered with teacher to plan and implement daily lessons and activities for students.
- Assisted with day-to-day operations, working efficiently and productively with all age groups when needed.
- Passionate about learning and committed to continual improvement.
General Manager
Dave and Buster's Inc
12.1999 - 11.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Education
High School Diploma -
Miami Beach Senior High
Miami Beach, FL06.1995
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Training and coaching
- Training and Development
- Customer Relationship Management
- Employee Scheduling
- Staff Training and Development
- Motivation
- Client Relations
- Strategic Planning
- Customer Retention
- Exceptional interpersonal communication
- Interpersonal Skills
- Bilingual
- Human Resources Management
Accomplishments
- Supervised team of 100+ staff members.
- Corporate trainer for 10yrs and developed and trained employees in 15 different states.
- Promoted from Assist. General Manager to General Management in less than a year.
Languages
Spanish
Full Professional
Timeline
Teacher's Assistant
Boys and Girls Club of Greater Nashua
06.2024 - Current
General Manager
Dave and Buster's Inc
12.1999 - 11.2023
High School Diploma -
Miami Beach Senior High
Similar Profiles
Samantha BondSamantha Bond
Group Leader at Boys And Girls Club Of Greater NashuaGroup Leader at Boys And Girls Club Of Greater Nashua
Crystal ManningsCrystal Mannings
School Age Administrator at Greater Dover Boys and Girls ClubSchool Age Administrator at Greater Dover Boys and Girls Club
Austin MuellerAustin Mueller
Staffer at Boys and Girls Club of Greater La CrosseStaffer at Boys and Girls Club of Greater La Crosse