Summary
Overview
Work History
Education
Skills
Timeline
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Serenity King

Ontario,CA

Summary

Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with 20 years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.

Overview

20
20
years of professional experience

Work History

Associate

In n out Burger
Rancho Cucamonga, CA
07.2003 - 12.2023
  • Performed cash register functions accurately and efficiently.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Operated cash register and received payment from customers in cash or credit form.

Barista

Starbucks
04.2021 - 09.2023
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Described menu items to customers and suggested products based on stated preferences.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.

Associate

Jcpennys
Rancho Cucamonga, CA
10.2018 - 02.2021
  • Answered phone calls to assist customers with questions and orders.
  • Processed cash, check, and credit card payments for returned merchandise.
  • Stocked shelves with new inventory after processing returns.

Education

Automotive Technology

Universal Technical Institute of California Inc
Rancho Cucamonga, CA
08-2008

Some College (No Degree) - Chemistry

Chaffey College
Rancho Cucamonga, CA

Skills

  • Cash Handling
  • Courteous and Professional
  • Customer Engagement
  • Attention to Detail

Timeline

Barista

Starbucks
04.2021 - 09.2023

Associate

Jcpennys
10.2018 - 02.2021

Associate

In n out Burger
07.2003 - 12.2023

Automotive Technology

Universal Technical Institute of California Inc

Some College (No Degree) - Chemistry

Chaffey College

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Serenity King