Summary
Overview
Work History
Education
Skills
Timeline
Generic

Serenity Piccolo

Summary

Reliable and upbeat Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Focused Stocker considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

2
2
years of professional experience

Work History

Associate

J&M Convenient
06.2022 - Current
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Provided product price information to customers.
  • Trained and mentored junior staff on customer service strategies and techniques.
  • Maintained relationships with customers to maximize sales opportunities.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Managed inventory storage in clean and organized fashion.

Support Specialist

Garage Clothing Store
10.2021 - Current
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions and provided detailed product information.
  • Managed inventory storage in clean and organized fashion.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Processed and packaged stock items for customer purchases.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Stocked shelves to match planogram images and instructions.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Picked and packed order items.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Reviewed order slips, picked products and staged merchandize to be shipped.

Hostess

Dennys Restaurant
07.2021 - 12.2021
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

No Degree - Nursing

Niagara University
Niagara Falls, NY
06.2027

High School Diploma -

John F Kennedy High School, Cheektowaga, NY
305 Cayuga Creek Rd, Cheektowaga, NY 14227
06.2023

Skills

  • Customer Relationship Management
  • Process Improvement
  • Professional and Courteous
  • Shipment Processing
  • Stockroom Management
  • Product and Service Sales
  • Stockroom Organizing and Floor Replenishment
  • Staff Training
  • Time Management
  • Customer Service
  • Leadership

Timeline

Associate

J&M Convenient
06.2022 - Current

Support Specialist

Garage Clothing Store
10.2021 - Current

Hostess

Dennys Restaurant
07.2021 - 12.2021

No Degree - Nursing

Niagara University

High School Diploma -

John F Kennedy High School, Cheektowaga, NY
Serenity Piccolo