SERENNA MATTHEWS
Opelika,AL
Summary
Well-rounded professional with front counter, management, and customer service experience. Able to provide support in a medical office to include scheduling patient appointments, functioning as receptionist, and organizing and filing paperwork.
Overview
8
8
years of professional experience
Work History
Cashier / Customer Service
Citi Trends
Opelika, AL
12.2024 - Current
- Company Overview: Retail Clothing Store
- Serve as direct point of contact and deliver excellent customer service with a positive attitude
- Operate cash register, scan merchandise, accept payments, ensure accuracy of cash drawer, stock shelves, and keep work area clean and organized
- Work as part of a team and interact with diverse customers and staff members
- Retail Clothing Store
Assistant Manager / Customer Service
Zaxby’s
Phenix City, AL
01.2024 - 12.2024
- Supervised team members, opened and closed the store, and delegated tasks
- Managed inbound and outbound calls, kept accurate and complete department records, prepared bank deposits, took inventory, and ensured adherence to policies and procedures
- Addressed issues in a professional manner and resolved staff and customer service problems
- Built relationships and stayed attentive to employees by motivating them to succeed and improve
Crew Member / Front Counter / Customer Service Representative
Popeyes
Columbus, GA
08.2018 - 11.2020
- Performed various tasks including food production and serving customers at the front counter
- Took orders, operated cash register, accepted payments, and made accurate change
- Ensured accuracy of cash drawer and maintained a clean and organized workstation and guest area
- Worked in a fast-paced, team environment and communicated effectively with managers and co-workers
Retail Cashier / Customer Service
Burlington Coat Factory
Columbus, GA
08.2018 - 03.2019
Crew Member / Cashier / Customer Service
Marcos Pizza
Mitchell, AL
01.2017 - 02.2018
Education
Associate of Science - Health Science- Medical Administrative Assistant
Ultimate Medical School
Clearwater, FL04.2025
High School Diploma -
OverHills High School
Spring Lake, NC01.2018
Skills
- Medical Administrative Assistant
- Medical Terminology
- Medical Transcription
- Patient Processing
- Patient Registration
- Medical Records Management
- Check-In
- Check-Out
- Data Entry
- Release of Information
- HIPAA Compliance
- Medical Law and Ethics
- CMS 1500 Claim Form
- Billing Cycle
- Claims Appeal Process
- Medical Billing Knowledge
- Third Party Billing
- Medicare
- Medicaid
- HMO
- PPO
- Basic Coding Skills for ICD-10&CPT
- Insurance Verification
- Anatomy and Physiology
- Customer service
- Customer assistance
Timeline
Cashier / Customer Service
Citi Trends
12.2024 - Current
Assistant Manager / Customer Service
Zaxby’s
01.2024 - 12.2024
Crew Member / Front Counter / Customer Service Representative
Popeyes
08.2018 - 11.2020
Retail Cashier / Customer Service
Burlington Coat Factory
08.2018 - 03.2019
Crew Member / Cashier / Customer Service
Marcos Pizza
01.2017 - 02.2018
Associate of Science - Health Science- Medical Administrative Assistant
Ultimate Medical School
High School Diploma -
OverHills High School
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