Shanell anderson
New York,NY
Summary
Dynamic Client Service Coordinator with a proven track record at Bulgari, excelling in conflict resolution and data analysis. Enhanced customer satisfaction through strategic problem-solving and effective CRM management. Recognized for training teams to elevate service quality, ensuring compliance in payment processing and maintaining precise inventory records.
Overview
12
12
years of professional experience
Work History
Client Service Coordinator
Bulgari
New York, NY
06.2024 - 03.2025
- Resolved customer inquiries and complaints requiring management-level escalation.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Maintained accurate inventory records of all e-commerce products.
- Ensured that all payment processes are secure and compliant with regulations.
- Analyzed data from customer surveys to identify areas of improvement in customer service processes
Lead Online Customer Advisor
Gucci
Jersey City, NJ
01.2021 - 06.2024
- Coordinated with operations staff to resolve service problems and boost client satisfaction
- Trained new team members on best practices for maintaining excellent client relations, resulting in a more cohesive and effective team environment
- Coordinated with internal teams to ensure seamless delivery of services, keeping clients well-informed throughout the process
- Collaborated with team members to develop strategies for improving overall client service experience
- Cultivated strong relationships with clients through consistent communication and proactive problem solving
- Provided expert guidance on product offerings, helping clients make informed decisions that met their unique needs
Customer Service Supervisor
Nordstrom
New York, NY
03.2018 - 01.2020
- Conducted job training 10-15 employee
- Liaised with customers addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care
- Office operations, managing client correspondence, payment scheduling, record tracking and data communications
- Created and managed electronic customer records encompassing data entry
Supervisor
Casper
New York, NY
11.2017 - 06.2019
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records
- Assisted staff with resolving complex customer issues and implementing targeted solutions
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service
- Answer customer requests with friendly knowledgeable service and support
Key Holder
Intimissmi
New York, NY
06.2016 - 11.2017
- Help with cashier duties, product merchandising and cleaning to maximize store efficiency
- Managed stock demands and employees shift schedules
- Complete administrative duties, including opening and closing reports, bank deposits each day to keep back office functions current and accurate
- Worked one on one with employees to motivate while delivering constructive criticism in busy retail environment
Merchandiser Assistant
Saks Fifth Avenue
New York, NY
01.2013 - 05.2016
- Updated seasonal display such as windows and mannequins to highlight current products
- Placed prices and descriptive signage to enhance display and promote items
- Maximized potential for sales cycle success through effective promotions placement and eye-catching product displays
- Organized and located inventory and updated store spreadsheets (RTV)
Education
business management -
Delaware State University
Dover, DE06.2013
Skills
- Customer service
- Data analysis
- Payment processing
- Inventory management
- Employee training
- CRM management
- Client relationship management
- Conflict resolution
- Project management
Timeline
Client Service Coordinator
Bulgari
06.2024 - 03.2025
Lead Online Customer Advisor
Gucci
01.2021 - 06.2024
Customer Service Supervisor
Nordstrom
03.2018 - 01.2020
Supervisor
Casper
11.2017 - 06.2019
Key Holder
Intimissmi
06.2016 - 11.2017
Merchandiser Assistant
Saks Fifth Avenue
01.2013 - 05.2016
business management -
Delaware State University