Serey Prom
Jacksonville,FL
Overview
10
10
years of professional experience
Work History
Manager
Durbin Nails
01.2019 - Current
- Obtain feedback and deescalate customers concerns in a calm and swift manner leading to 100% customer satisfaction
- Effectively led a staff of over 30 employees while overseeing business development, marketing and operations of the business
- Devoted to creating a kinship with customers and employees
- Observant to customer needs and wants during and after their service
- Oversaw the interviewing and hiring processes
- Balanced the full staff weekly schedule to fill the needs of the company effectively
- Coordinated training sessions and assisted in the training of all staff including high and low level management.
Medical Assistant
St. Johns Pediatrics
09.2023 - 03.2024
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed medical records management, including filing, organizing and scanning documents.
Nail technician
Luxury nails
01.2016 - 01.2019
- Maintain valuable concord with weekly customers
- Immense attention to detail in order to complete tasks correctly
- Trusted in being technically correct while applying nails to ensure long lasting work
- Capacity to consistently provide outbound and inbound calls for appointments.
Customer service
Forever 21
01.2014 - 01.2016
- Propensity to stay focused and on tasks for long periods of time
- Responsible for high-volume customer service, profit and loss management's well as setting, monitoring and driving sales goal
- Maximized profits by adapting quickly to changes in sales and procedures
- Distinguished long lasting customer relationships.
Education
Associate of Arts -
Florida State College at Jacksonville
01.2024
GED -
Florida State College at Jacksonville
01.2016
Skills
- Strong ability to work independently and collaboratively within a team
- Excellent attention to detail and ability to learn and adapt quickly in a fast-paced changing environment
- Ability to analyze and use problem solving ideology
- Proficient in Microsoft Office including Excel and PowerPoint
- Bilingual - Fluent in English and Khmer
Timeline
Medical Assistant
St. Johns Pediatrics
09.2023 - 03.2024
Manager
Durbin Nails
01.2019 - Current
Nail technician
Luxury nails
01.2016 - 01.2019
Customer service
Forever 21
01.2014 - 01.2016
Associate of Arts -
Florida State College at Jacksonville
GED -
Florida State College at Jacksonville