Overview
Work History
Education
Skills
Timeline
Generic

Serey Prom

Jacksonville,FL

Overview

10
10
years of professional experience

Work History

Manager

Durbin Nails
01.2019 - Current
  • Obtain feedback and deescalate customers concerns in a calm and swift manner leading to 100% customer satisfaction
  • Effectively led a staff of over 30 employees while overseeing business development, marketing and operations of the business
  • Devoted to creating a kinship with customers and employees
  • Observant to customer needs and wants during and after their service
  • Oversaw the interviewing and hiring processes
  • Balanced the full staff weekly schedule to fill the needs of the company effectively
  • Coordinated training sessions and assisted in the training of all staff including high and low level management.

Medical Assistant

St. Johns Pediatrics
09.2023 - 03.2024
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Performed medical records management, including filing, organizing and scanning documents.

Nail technician

Luxury nails
01.2016 - 01.2019
  • Maintain valuable concord with weekly customers
  • Immense attention to detail in order to complete tasks correctly
  • Trusted in being technically correct while applying nails to ensure long lasting work
  • Capacity to consistently provide outbound and inbound calls for appointments.

Customer service

Forever 21
01.2014 - 01.2016
  • Propensity to stay focused and on tasks for long periods of time
  • Responsible for high-volume customer service, profit and loss management's well as setting, monitoring and driving sales goal
  • Maximized profits by adapting quickly to changes in sales and procedures
  • Distinguished long lasting customer relationships.

Education

Associate of Arts -

Florida State College at Jacksonville
01.2024

GED -

Florida State College at Jacksonville
01.2016

Skills

  • Strong ability to work independently and collaboratively within a team
  • Excellent attention to detail and ability to learn and adapt quickly in a fast-paced changing environment
  • Ability to analyze and use problem solving ideology
  • Proficient in Microsoft Office including Excel and PowerPoint
  • Bilingual - Fluent in English and Khmer

Timeline

Medical Assistant

St. Johns Pediatrics
09.2023 - 03.2024

Manager

Durbin Nails
01.2019 - Current

Nail technician

Luxury nails
01.2016 - 01.2019

Customer service

Forever 21
01.2014 - 01.2016

Associate of Arts -

Florida State College at Jacksonville

GED -

Florida State College at Jacksonville

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Serey Prom