Serfronia Peeples
Austin,TX
Summary
Dedicated customer service representative 5+ years of professional experience. Skilled in a high-paced environment and a quick learner. Critical thinker using logic skills to resolve issues in a timely manner. Eager to join a company with plenty of opportunities for career advancement.
Overview
5
5
years of professional experience
Work History
Order Management, Data Entry
Everise
07.2022 - Current
- Order management includes; Billing, Forward/Reverse logistics, analyzing data, preparing reports, managing client satisfaction, attention to detail, organizational and follow up skills, directly troubleshooting and resolving cases, maintaining logs of activities and completed work, and performing customer outreach
- Collaborate with other team members to resolve client issues on a timely and cost-effective basis
Service Center Rep., Cashier, Bagger
HEB
10.2019 - 07.2022
- Provides service and customer interaction
- Enter/pay utilities
- Cash out Western Union, lotteries, etc
- Monitor and manage front-end shrink
- Collect payment for customer purchases
- Make change and keep accurate till
- Answer product related questions
- Ensures company food safety and sanitation expectations are achieved by following SOPs.
Food Service
IN N Out
03.2019 - 10.2019
- Greet customers
- Take Orders
- Serve customers orders
- Process payments via register/terminal
- Preparation of fresh produce
- Work in a team-oriented environment
- Assist with keeping a clean environment.
Education
Business & Administration -
Texas Southern University
Degree -
Lyndon B. Johnson
Austin, TX01.2020
Skills
- Record keeping
- Customer service
- Time management
- Cash, check, and credit/debit card handling
- Adaptability
- Written and verbal communication
- Multi-tasker
- Detail Oriented
- Organization
- Problem solving
- Strong work ethic
Timeline
Order Management, Data Entry
Everise
07.2022 - Current
Service Center Rep., Cashier, Bagger
HEB
10.2019 - 07.2022
Food Service
IN N Out
03.2019 - 10.2019
Business & Administration -
Texas Southern University
Degree -
Lyndon B. Johnson