Serge Alexander Matthey
Graham,NC
Summary
Results-driven Sales Professional with over a decade of experience in automotive retail, inventory management, and client relations. Proven ability to direct daily workflows, negotiate sales, and ensure seamless communication between clients and service teams. Committed to maintaining exceptional service standards and driving high customer satisfaction.
Overview
14
14
years of professional experience
Work History
Store Manager, Sales and Service Advisor
CAR Audio & Security
Wake Forest, NC
05.2023 - 09.2026
- Managed daily store operations, orders, and monthly budgets while handling new sales inquiries
- Directed daily workflows, ensuring seamless coordination between sales and installation teams
- Advised clients on custom vehicle upgrades and services while preparing estimates and sourcing specialized components
- Directed final quality checks on installations and walked clients through completed builds, maintaining customer satisfaction and earning 5-star feedback
- Resolved customer concerns about warranties, issues, and installation concerns
Business Owner
Queen City Auto's
Wingate, NC
02.2017 - 03.2023
- Met with prospective buyers to negotiate vehicle sales, ensuring a positive buying experience and building customer relationships
- Coordinated the reconditioning of autos through multiple servicers, managing costs and minimizing expenditures to maximize profit margins
- Partnered with local dealerships to source, appraise, and acquire vehicles, leveraging social media and online resources to enhance procurement process
- Built customer relationships through sales consultations and follow-up communication
Team Member
Burnout Garage
Rock Hill, SC
02.2013 - 01.2017
- Researched and implemented targeted marketing strategies to enhance visibility for retail websites and wholesale outlets
- Photographed and wrote detailed sales listings for 5-7 vehicles weekly while answering online sales inquiries
- Led team in appraising and purchasing vehicles at weekly automotive auctions, ensuring quality investments
- Communicated with potential leads to source vehicles on the private market meeting with clients to negotiate purchases
Education
Bachelor of Science - Business Management
East Carolina University College of Business
Greenville, NC01-2030
Associate Degree - Marketing Management
Broward College
Fort Lauderdale, FL01-2019
Skills
- Written and interpersonal communication
- Problem-solving
- Project leadership
- Critical thinking
- Sales strategy
- Inventory management
- Customer relationship management
- Business operations
Timeline
Store Manager, Sales and Service Advisor
CAR Audio & Security
05.2023 - 09.2026
Business Owner
Queen City Auto's
02.2017 - 03.2023
Team Member
Burnout Garage
02.2013 - 01.2017
Bachelor of Science - Business Management
East Carolina University College of Business
Associate Degree - Marketing Management
Broward College