SERGE ANDRE IGUE
Brooklyn,NY
Summary
Dynamic hospitality and operations professional with nearly a decade of experience in restaurant management, guest services, accounting, and payroll. Proven expertise in overseeing daily operations, supervising staff, scheduling, training, and managing inventory while ensuring exceptional guest experiences. Solid foundation in accounting complements hands-on management skills, thriving in fast-paced restaurant and nightlife environments. Committed to maintaining high standards of service and operational efficiency to drive business success.
Overview
2
2
Languages
1
1
Certification
6
6
years of professional experience
Work History
Assistant General Manager
DEAD LETTER NO. 9
2025.07 - Current
- Support daily operations of a high-volume restaurant and nightlife venue.
- Supervise front-of-house operations and maintain smooth service throughout each shift.
- Assist with recruiting, onboarding, training, scheduling, and performance management.
- Manage inventory, beverage ordering, vendor coordination, receiving, and beverage cost control.
- Oversee cash handling, POS procedures, payroll, labor tracking, and tip distribution.
- Coordinate private events, reservations, guest experiences, and special programming.
Assistant General Manager
TWENTY THREE GRAND
2024.10 - 2025.07
- Assisted with daily restaurant operations and high-volume service.
- Supervised front-of-house staff, supported hiring, training, scheduling, and staff development.
- Managed guest relations, service concerns, inventory, ordering, vendors, and cost controls.
- Supported private events, VIP experiences, cash handling, POS procedures, and reporting.
Assistant General Manager
HIDDEN LEAF | MIDNIGHT THEATRE
2022.11 - 2024.06
- Supported daily restaurant and hospitality operations, supervised front-of-house teams.
- Assisted with scheduling, onboarding, training, shift management, inventory, ordering, and vendors.
- Maintained guest-service standards, resolved service issues, and supported private events.
- Assisted with cash handling, POS systems, and daily administrative responsibilities.
Accounting & Payroll Assistant
OZANO ACCOUNTING & PAYROLL
2020.10 - 2022.11
- Assisted with payroll processing, accounting administration, data entry, and reconciliations.
- Maintained financial records, employee information, and confidential payroll documentation.
- Supported payroll administration and developed strong accuracy, organization, and recordkeeping skills.
Education
Associate of Applied Science - Accounting
Borough of Manhattan Community College
New York, NY12.2021
Skills
- Restaurant & Hospitality Operations
- Staff Supervision & Leadership
- Recruiting & Training
- Staff Scheduling
- Payroll Administration
- Accounting & Bookkeeping
- Inventory Management
- Beverage Cost Control
- POS Systems & Cash Handling
- Event Management
- Labor Management
Certification
Food Protection
New York Department of Health
LANGUAGES
English — Fluent
French — Fluent
Personal Information
Title: ASSISTANT GENERAL MANAGER | HOSPITALITY OPERATIONS | ACCOUNTING & PAYROLL
Timeline
Assistant General Manager
DEAD LETTER NO. 9
2025.07 - Current
Assistant General Manager
TWENTY THREE GRAND
2024.10 - 2025.07
Assistant General Manager
HIDDEN LEAF | MIDNIGHT THEATRE
2022.11 - 2024.06
Accounting & Payroll Assistant
OZANO ACCOUNTING & PAYROLL
2020.10 - 2022.11
Associate of Applied Science - Accounting
Borough of Manhattan Community College