Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Education and Training
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Serge Nyengele

Indianapolis,IN

Summary

Dynamic HR Manager with a proven track record at Flash Info Plus, excelling in performance management and employee engagement. Expert in strategic planning and conflict resolution, I have successfully enhanced workforce productivity and retention through effective coaching and data analysis, fostering a collaborative team environment that drives operational success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

MANAGER

EZIO GROUP LLC
04.2023 - Current
  • Conducted performance reviews for team members.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.

Supervisor of Operations

READYSEAFOOD
01.2019 - 05.2022
  • Provided training and guidance to team members on operational procedures and best practices.
  • Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
  • Conducted regular reviews with team members to assess their performance and provide feedback as needed.
  • Monitored employee productivity levels to identify areas for improvement or additional resources needed.
  • Evaluated existing processes regularly for potential optimization opportunities.
  • Built strong operational teams to meet process and production demands.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Completed bi-weekly payroll for [Number] employees.

HR MANAGER

FLASH INFOS PLUS
07.2014 - 05.2017
  • Responded promptly to employee inquiries about policies or procedures.
  • Analyzed employee surveys to identify areas of improvement in workforce productivity.
  • Managed performance reviews, disciplinary actions and salary negotiations.
  • Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
  • Developed and implemented HR strategies to improve employee engagement and retention.

Education

Bachelor of Science - Business Economics

UNIVERSITY OF KINSHASA
07-2017

Skills

  • Performance management
  • Customer satisfaction
  • Conflict resolution
  • Data analysis
  • Team coaching
  • Operational oversight
  • Time management
  • Strategic planning
  • Effective communication
  • Decision-making
  • Employee onboarding
  • Sales management
  • Schedule preparation
  • Staff development
  • Team leadership
  • Goal setting
  • Work prioritization
  • Product management
  • Teamwork and collaboration
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Documentation and reporting
  • Operations management
  • Project management
  • Project planning
  • Customer relationship management (CRM)
  • Marketing

Certification

  • PROJECT MANAGEMENT AND DATA ANALYST

Languages

English
Full Professional
French
Native or Bilingual

Timeline

MANAGER

EZIO GROUP LLC
04.2023 - Current

Supervisor of Operations

READYSEAFOOD
01.2019 - 05.2022

HR MANAGER

FLASH INFOS PLUS
07.2014 - 05.2017

Bachelor of Science - Business Economics

UNIVERSITY OF KINSHASA

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Education and Training

other

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