Serge Shematsi
Dallas,Tx
Summary
A self-motivated, team-oriented professional who can work independently with over 5 years of experience as a Computer Hardware Technician, 7+ years on IT Field and a Certified AWS Solution architect 2021. I am also comfortable with my ability to quickly learn and implement modern technologies in no time. Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Help Desk Technician
Tidel Engineering
Dallas, TX
08.2023 - Current
- Manage Help Desk tickets in a timely manner
- Respond to customer issues via phone, email and computer chat
- Provide customer assistance
- Document customer interactions
- Run diagnostics to resolve customer reported issues
- Escalate issues to higher levels of support with more difficult cases
- Install, make changes, and repair computer hardware and software
- Follow-up with customers to ensure issues are resolved
- Train computer users
- Communicate effectively with customers to provide personalized support
- Write and edit training manuals as needed
- Walk customers through any technical issues they may be having.
Cleanroom technician
Djo Medical
06.2022 - 04.2023
- Sets up, operates, maintains, and troubleshoots packaging equipment in an integrated computerized manufacturing environment
- Manufacturing may be partially or fully automated
- Monitors, evaluates and adjusts processes or packaging equipment to maximize quality and efficiency
- Operates equipment that packages materials or products by inserting them into containers or filling containers from spouts or chutes
- Completes the batch records and associated documentation
- Tasks performed in accordance with applicable safety guidelines, as well as appropriate processing standards
- Tasks are completed in compliance with all regulatory requirements
- Participate in program or functional team projects developing process improvement methods, solutions, and procedures to enhance program quality, cost, and scheduling.
Manufacturing Production Technician
Everi Game
07.2021 - 05.2022
- Performs a wide variety of electronic, electro-mechanical, mechanical, and/or measurement product assembly operations on product components, assemblies, or sub-assemblies
- Follows methods and sequence of operations in performing wiring component installation, cable harnessing, and fitting on assembly units
- Responsible for making set-up and adjustment holding tolerances to established documentation
- Setting up machinery by positioning parts, loading materials and entering specifications on computers
- Monitoring one or more stages of the manufacturing process while equipment is running
- Assessing the quality of products and identifying any flaws
- Troubleshooting problems that arise with machinery and making basic repairs
- Regularly inspecting, cleaning and performing maintenance on machinery to keep it in good working order
- Updating logs with maintenance information
- Completing productivity reports, detailing the number of parts or products made during each shift
- Following health and safety rules to reduce the risk of workplace injury.
Network junior
Century College
11.2019 - 05.2021
- Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
- Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
- Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
- Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
- Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
- Responsible for capacity, storage planning, and database performance.
Front Desk Personal-Multicultural Student Center
Century College
09.2016 - 10.2019
- Handled front office reception and administration duties
- Answered phones, took message and directed calls to appropriate offices
- Scheduled appointments for students
- Managed calendar and planned meetings for supervisors
- Helpdesk technician IT team
- Technical Troubleshooting
- Virus Detection, Removal & Prevention
- IT Infrastructure & Performance Tuning
- System Upgrades & Optimization
- Security, Backup & Recovery Solutions
- Technical & User Documentation.
Computer Hardware Technician
03.2014 - 02.2016
- Install software and hardware on standalone individual computers
- Ensure care of peripheral devices and end-user workstations
- Help in supplying desktop computer program options
- Respond to requests from customers or internal non-tech employees
- Handle testing processes for computer software applications and recently installed hardware
- Help with network processes, monitoring them to ensure efficient performance and troubleshooting when needed
- Provide the network system administrator with back-up
- Install and upgrade antivirus software constantly.
Education
CompTIA A
04.2024
Associate degree of Computer Engineering -
Century College
White Bear Lake, MN04-2022
Bachelor of Computer Science -
Kinshasa University (DR of Congo)
01.2015
Skills
- Operating Systems: Windows, Mac OS X
- Programing language: C#, Java Script, bash shell scripting Html, CSS, PHP
- Public Cloud: Amazon Web Service VPC, EC2, Lambda, API Gateway, S3, EBS, RDS, IAM, Route53, CloudFront, Dynamo DB, CloudWatch
- Proficient in Microsoft Office (Word, Excel PowerPoint)
- Linux operating system, hardware, troubleshooting
- Language: Fluent in English and French – both spoken and written
- Issue Resolution
- Remote System Analysis
Certification
Aws solution architect certificate 2021
Timeline
Help Desk Technician
Tidel Engineering
08.2023 - Current
Cleanroom technician
Djo Medical
06.2022 - 04.2023
Manufacturing Production Technician
Everi Game
07.2021 - 05.2022
Network junior
Century College
11.2019 - 05.2021
Front Desk Personal-Multicultural Student Center
Century College
09.2016 - 10.2019
Computer Hardware Technician
03.2014 - 02.2016
CompTIA A
Associate degree of Computer Engineering -
Century College
Bachelor of Computer Science -
Kinshasa University (DR of Congo)
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