Adobe Creative Suite
Serge Telipko
IT Help Desk (Entry Level)
Wood-Ridge,NJ
Summary
Dexterous, dedicated and highly motivated customer service technician. A team player with strong problem solving and communication skills able to learn quickly and adapt in a fast-paced environment. Provided high quality customer support successfully handling lighting equipment issues at the job sites all over the country.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Field Service Technician/Foreman
Picasso Lighting Industries
Moonachie, NJ
04.2018 - Current
- Received and processed customer service requests
- Evaluated the work needed to be done in the field
- Planned and scheduled field visits and meetings with customers (often multiple arrangements a day)
- Initiated and coordinated customer service field trips
- Diagnosed problems with the lighting equipment at issue
- Managed on-site installation, repair/replacement and testing of the lighting equipment
- Trained customers on operation and routine maintenance protocols
- Followed safety procedures to avoid injuries in field
- Created detailed customer service reports
Digital Marketing Coordinator
TechStudio Corporation
Brooklyn, NY
10.2016 - 04.2018
- Used Adobe Creative Suite to design promotional materials, search engine marketing advertisements and mobile advertisements
- Developed and implemented campaigns for email, online advertising, search engines and direct mail
- Created reports on digital marketing efforts using analytics tools
SEO Specialist/Digital Marketing Associate
Pexuniverse.com
Brooklyn, NY
09.2013 - 08.2016
- Optimized company website
- Devised effective link-building campaigns
- Optimized website content and images
- Completed keyword research and analyzed competitor SEO and PPC campaigns
- Monitored and evaluated website analytics
Education
Master of Science - Mechanical Engineering Technology
09.2006 - 07.2012
Skills
Customer service management
Technical Support
Support Ticket System Management
Diagnostics and troubleshooting
Problem Solving
Team Supervision
Customer training
Software
MS Office
Jira
Interests
Music production
Drumming
Politics
Science
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Field Service Technician/Foreman - Picasso Lighting Industries
04.2018 - Current
Digital Marketing Coordinator - TechStudio Corporation
10.2016 - 04.2018
SEO Specialist/Digital Marketing Associate - Pexuniverse.com
09.2013 - 08.2016
Ukrainian National Technological University - Master of Science, Mechanical Engineering Technology
09.2006 - 07.2012