Adobe Creative Suite
Serge Telipko
IT Help Desk (Entry Level)
Wood-Ridge,NJ
Summary
Dexterous, dedicated and highly motivated customer service technician. A team player with strong problem solving and communication skills able to learn quickly and adapt in a fast-paced environment. Provided high quality customer support successfully handling lighting equipment issues at the job sites all over the country.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Field Service Technician/Foreman
Picasso Lighting Industries
Moonachie, NJ
04.2018 - Current
- Received and processed customer service requests
- Evaluated the work needed to be done in the field
- Planned and scheduled field visits and meetings with customers (often multiple arrangements a day)
- Initiated and coordinated customer service field trips
- Diagnosed problems with the lighting equipment at issue
- Managed on-site installation, repair/replacement and testing of the lighting equipment
- Trained customers on operation and routine maintenance protocols
- Followed safety procedures to avoid injuries in field
- Created detailed customer service reports
Digital Marketing Coordinator
TechStudio Corporation
Brooklyn, NY
10.2016 - 04.2018
- Used Adobe Creative Suite to design promotional materials, search engine marketing advertisements and mobile advertisements
- Developed and implemented campaigns for email, online advertising, search engines and direct mail
- Created reports on digital marketing efforts using analytics tools
SEO Specialist/Digital Marketing Associate
Pexuniverse.com
Brooklyn, NY
09.2013 - 08.2016
- Optimized company website
- Devised effective link-building campaigns
- Optimized website content and images
- Completed keyword research and analyzed competitor SEO and PPC campaigns
- Monitored and evaluated website analytics
Education
Master of Science - Mechanical Engineering Technology
09.2006 - 07.2012
Skills
Customer service management
undefinedSoftware
MS Office
Jira
Interests
Music production
Drumming
Politics
Science
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Field Service Technician/Foreman - Picasso Lighting Industries
04.2018 - Current
Digital Marketing Coordinator - TechStudio Corporation
10.2016 - 04.2018
SEO Specialist/Digital Marketing Associate - Pexuniverse.com
09.2013 - 08.2016
Ukrainian National Technological University - Master of Science, Mechanical Engineering Technology
09.2006 - 07.2012
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