Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sergei Armbrister

Kansas City,MO

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Senior Guest AdvisorCNAStore ManagerManager

Work Type

Full TimeContract WorkPart Time

Location Preference

On-SiteRemoteHybrid
Location: Kansas City, MO, USLee's Summit, MOBlue Springs, MOIndependence, MO
Open to relocation: Yes

Important To Me

Career advancementWork-life balancePaid sick leave401k matchPersonal development programsHealthcare benefits

Summary

Dynamic Assistant Store Manager with a proven track record in enhancing customer experiences and fostering teamwork. Skilled in problem-solving and mentoring, committed to driving operational excellence and achieving sales growth.

Overview

4
4
years of professional experience

Work History

Assistant Store Manager

GameStop
Columbia, MO
02.2026 - Current
  • Assisted in daily store operations, ensuring exceptional customer service and product availability.
  • Supported inventory management by organizing stock and conducting regular audits.
  • Executed visual merchandising standards to promote products effectively.
  • Trained new employees on store policies, procedures, and customer engagement techniques.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.

Assistant Store Manager

GameStop
Independence, MO
12.2024 - 01.2026
  • Monitored sales performance and provided feedback to enhance team productivity.
  • Resolved customer inquiries and complaints with professionalism and efficiency.
  • Collaborated with management on promotional events to drive sales growth.
  • Maintained cleanliness and organization of store environment for optimal shopping experience.
  • Rotated merchandise and displays to feature new products and promotions.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.

Senior Guest Advisor

GameStop
Westport, MO
08.2024 - 12.2024
  • Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Assisted in training new team members on product knowledge and store policies.
  • Maintained up-to-date knowledge of gaming products, promotions, and industry trends.
  • Collaborated with team to enhance in-store experience through effective merchandising strategies.
  • Fostered a welcoming atmosphere that encouraged customer loyalty and repeat business.
  • Mentored junior team members, fostering professional growth and improved performance across the department.
  • Resolved guest complaints and followed up to confirm guest satisfaction with solution.

CNA

Hancock Park Rehabilitation & Nursing Center
Quincy, MA
10.2023 - 07.2024
  • Assisted residents with daily living activities, ensuring comfort and dignity.
  • Monitored vital signs and reported changes to nursing staff for timely interventions.
  • Maintained accurate patient records using electronic health record systems.
  • Collaborated with multidisciplinary teams to develop individualized care plans.
  • Educated residents and families on care routines and health management strategies.
  • Implemented infection control measures to ensure a safe environment for residents.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.

CNA

Brigham and Women Hospital
Boston, MA
04.2023 - 08.2023
  • Advocated for resident needs, enhancing overall quality of life within the facility.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

House Manager

Venture Community Services
Leominster, MA
11.2022 - 02.2023
  • Oversaw daily operations, ensuring compliance with care standards and regulations.
  • Coordinated schedules for staff and residents, optimizing resource allocation and efficiency.
  • Developed training programs for new staff, enhancing onboarding experience and knowledge retention.
  • Managed inventory of supplies, maintaining cost-effective purchasing practices for essential items.
  • Implemented resident care plans in collaboration with multidisciplinary teams to meet individual needs.
  • Facilitated communication between families and care teams, fostering positive relationships and feedback loops.
  • Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
  • Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
  • Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
  • Oversaw budget to manage expenditures and control costs.
  • Oversaw maintenance projects within the home, liaising with contractors to ensure timely completion within budget constraints.
  • Assisted residents with daily hygiene and living tasks.

Assistant House Manager

Venture Community Services
Leominster, MA
07.2022 - 11.2022
  • Coordinated daily operations to ensure efficient service delivery for residents.
  • Supported House Manager in implementing care plans tailored to individual needs.
  • Assisted in staff training and development, fostering a collaborative team environment.
  • Monitored inventory levels, ensuring timely procurement of necessary supplies and resources.
  • Assisted residents with daily hygiene and living tasks.

Education

High School Diploma -

Southern Lehigh High School
Center Valley, PA
06-2011

Skills

  • Problem-solving
  • Operations
  • Customer experience
  • Customer service and engagement
  • Store organization
  • Time management
  • Team building and leadership
  • Attention to detail
  • Employee scheduling
  • Hiring and training
  • Upselling and cross selling
  • Mentoring and coaching

Languages

English

Timeline

Assistant Store Manager

GameStop
02.2026 - Current

Assistant Store Manager

GameStop
12.2024 - 01.2026

Senior Guest Advisor

GameStop
08.2024 - 12.2024

CNA

Hancock Park Rehabilitation & Nursing Center
10.2023 - 07.2024

CNA

Brigham and Women Hospital
04.2023 - 08.2023

House Manager

Venture Community Services
11.2022 - 02.2023

Assistant House Manager

Venture Community Services
07.2022 - 11.2022

High School Diploma -

Southern Lehigh High School

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Sergei Armbrister