SERGEI REMYSEN
The Hague,Netherlands
Summary
Dynamic airline operations professional with experience in irregular operations, escalation handling, and coordination at Schiphol Airport. Currently working as Airline Representative and Coordinator, known for staying calm under pressure and making clear, effective decisions. Strong focus on operational efficiency, teamwork, and adherence to procedures, with proven ability to coordinate across international teams.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Airline Representative / Ground Ops Coordinator
Delta Air Lines
09.2025 - Current
- Serve as supervisor with station-level authority during daily operations and irregular operations
- Lead aircraft turnarounds and ensure safe, compliant, and efficient execution
- Act as a bridge between ACC and ground handling partners
- Manage escalations involving delays, cancellations, crew, aircraft, passengers, and safety constraints
- Maintain oversight of operational documentation, shift handovers, and compliance reporting
Airline Distruption Officer
TUI Fly Netherlands
07.2025 - 09.2025
- Led response to IROPs (delays, cancellations, aircraft changes) in a fast-paced operations environment
- Designed and executed recovery strategies, optimizing flight capacity and passenger flow
- Managed high-volume rebooking processes, ensuring compliance with airline policies and passenger rights
- Acted as a key link between operations control and customer service, aligning decisions with customer impact
- Delivered effective solutions under pressure, combining operational efficiency and customer satisfaction
Student Ground Agent / Operations Officer
KLM Royal Dutch Airlines / Jet Aviation Amsterdam
10.2024 - 06.2025
- Coordinated ground handling and aircraft turnaround activities
- Supported operational planning and execution in highly regulated aviation environments
- Liaised between flight crew, ramp services, and airport operations
Summer Flight Attendant
Transavia Airlines
04.2024 - 10.2024
- Ensured passenger safety and regulatory compliance onboard scheduled flights
- Delivered customer service during normal and disrupted operations
- Operated effectively within multicultural flight crews
Student Flight Officer
Viggo
10.2023 - 04.2024
- Supported daily flight operations and airport logistics
- Assisted with scheduling, coordination, and resource allocation
- Coordinated aircraft ground handling operations to ensure timely departures and arrivals.
- Conducted pre-flight inspections of ground support equipment for safety compliance.
Education
Bachelor of Science - Aviation | Air Transport Management (ATM)
Amsterdam University of Applied Sciences
08-2024
Skills
- Operations management coordination
- Escalation Handling & team leadership
- Compliance, Safety & SOP Governance
- Decision-Making in High-Pressure Environments
Certification
- Air Transportation Systems – IATA
- Certificate Social Hygiene
- Certificate Animator in Youth Work Flanders (BE)
Languages
Dutch (Native)
English (C1)
French (A2)
German (A2)
Timeline
Airline Representative / Ground Ops Coordinator
Delta Air Lines
09.2025 - Current
Airline Distruption Officer
TUI Fly Netherlands
07.2025 - 09.2025
Student Ground Agent / Operations Officer
KLM Royal Dutch Airlines / Jet Aviation Amsterdam
10.2024 - 06.2025
Summer Flight Attendant
Transavia Airlines
04.2024 - 10.2024
Student Flight Officer
Viggo
10.2023 - 04.2024
Bachelor of Science - Aviation | Air Transport Management (ATM)
Amsterdam University of Applied Sciences
Additional Information
- Driving Licence: AM, B
- Experienced in regulated, safety-critical environments
- Strong ownership mindset and accountability