Sergej Jancic
Machesney Park,IL
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Grocery Store Supervisor
Prodavnica European Store
Loves Park, IL
03.2021 - 11.2023
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Associates of Engineering Science - Mechanical Engineering
Rock Valley College
Rockford, IL05-2026
Skills
- Merchandising Strategies
- Staff Management
- Customer Service
- Performance Evaluations
- Goal Setting
- Teamwork and Collaboration
- Decision-Making
- Customer Relationship Management
Languages
Serbian
Native/ Bilingual
Affiliations
- Volunteered at my local church
- Played basketball growing up
- Played soccer growing up
- Did Taekwondo growing
Certification
- Has good experience with SolidWorks(Cad Software)
- Has good experience with MatLab, word and excel
Timeline
Grocery Store Supervisor
Prodavnica European Store
03.2021 - 11.2023
Associates of Engineering Science - Mechanical Engineering
Rock Valley College
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