Summary
Overview
Work History
Education
Skills
Timeline
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Sergeline Victor Jean Baptiste

Palm Springs,FL

Summary

Experienced retail management professional with a strong background in operations and leadership. Recognized for consistently optimizing store performance through effective team collaboration and strategic planning. Skilled in inventory management, customer service, and staff training, ensuring seamless operations and exceptional customer experiences. Adaptable to changing environments, consistently driving the achievement of business goals.

Overview

13
13
years of professional experience

Work History

Assistant Store Manager

TD Bank
03.2022 - Current
  • Leadership and Performance Management: Lead a team of advisory and service professionals, guiding them to achieve individual and branch goals that enhance both customer and colleague experiences. Consistently meet established performance objectives.
  • Customer Service Excellence: Ensure efficient delivery of personalized, complex financial solutions while adhering to compliance and regulatory standards. Oversee the most challenging sales and advisory processes, managing multi-step interactions involving various systems and partnerships.
  • Coaching and Development: Reinforce team advisory skills through hands-on coaching, observation, and constructive feedback. Drive team engagement in proactive advice delivery, helping customers make informed decisions based on their complex banking needs, ultimately enhancing their financial confidence.

Store Supervisor

TD Bank
06.2013 - 03.2022
  • Store Supervisor is responsible for providing an operationally sound and legendary experience to Customers by supervising the teller and platform teams in the absence of the Sales and Service Manager/Assistant Store Manager and Head Teller
  • Processes regular Teller transactions for Customers including servicing Customer accounts, accepting loan payments, accepting safe deposit box payments, processing sales of gift cards, cashing checks, verify currency, balancing cash drawer

Registrar

PALMS WEST HOSPITAL
06.2014 - 08.2015
  • Answer phones, responsible for greeting incoming patient, collect balance at time due to registration

Ves Night

Sunpass Faneuil Agency
12.2011 - 06.2013
  • I work there as a plate verifier and send violations to unpaid tolls

Education

Bachelor of Arts - Business Administration And Management

Palm Beach State College
Lake Worth, FL
12-2025

Certificate - BUSINESS SPECIALIST

Palm Beach State College
Lake Worth, FL
05-2024

American Worldwide Academy
North Miami, FL
01.2010

Skills

  • Communication
  • Flexible
  • Customer Service Skills
  • Regulatory Compliance
  • Training Experience
  • Sales expertise
  • Scheduling
  • Store operations
  • Bilingual (English, Creole)

Timeline

Assistant Store Manager

TD Bank
03.2022 - Current

Registrar

PALMS WEST HOSPITAL
06.2014 - 08.2015

Store Supervisor

TD Bank
06.2013 - 03.2022

Ves Night

Sunpass Faneuil Agency
12.2011 - 06.2013

American Worldwide Academy

Bachelor of Arts - Business Administration And Management

Palm Beach State College

Certificate - BUSINESS SPECIALIST

Palm Beach State College

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Sergeline Victor Jean Baptiste