Sergeo Harper
Decatur,GA
Summary
Resourceful with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
9
9
years of professional experience
Work History
Account Manager 3
England Logistics
10.2021 - 01.2025
- Implemented a CRM system to better manage leads and track sales progress, resulting in YoY customer growth.
- Managed a team of 7
- Maintained high customers margin rates by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable customers while maintaining positive relationships with all parties involved.
- 680K Margin Revenue total within 3 years
Inbound Sales Team Manager
Charter Spectrum
08.2018 - 09.2021
- Coordinated cross-functional initiatives between departments to optimize internal processes that supported inbound sales activities.
- Employee mentoring
- Negotiated & Quoted sales prices
- Fostered a culture of continuous improvement, implementing best practices for sales processes and techniques.
- Set performance benchmarks to facilitate goal setting and track progress towards key targets within the Inbound Sales Team.
- Managed approximately 75-100 incoming calls daily, emails and faxes per day from customers
B2B Business Development Account Manager
Classic Signature Foods
12.2015 - 08.2018
- Developed long-term client relationships, leading to higher retention rates and repeat business.
- Streamlined internal processes for increased efficiency, resulting in faster response times to client inquiries.
- Managed a diverse portfolio of accounts across various restaurants, demonstrating adaptability and versatility in serving unique client needs.
- Prioritized sales of high-margin inventory, resulting in a gross of margin improvement of 2% YoY.
- Build client/customer portfolio
Education
Bachelor of Arts - Business Administration And Management
Georgia Southern University
12-2015
High School Diploma -
Elbert County High School
05-2011
Skills
- Account Management
- Employee Onboarding
- Leadership & Communication Skills
- Client Relations
- Sales Strategy
- Business development
- Data Analysis & Reporting
- Sales Force
- Proficient in Microsoft Word, Excel, PowerPoint and Access
- Strategic Planning
- Negotiation
- 8 years of Sales/Management experience
Accomplishments
- 3 Basketball state championships
- Player of the year in 2011
- Track state championship
- Top Sales Agent at Charter Communications for 3 years consecutive.
- 2023 President Club at England Logistics.
Timeline
Account Manager 3
England Logistics
10.2021 - 01.2025
Inbound Sales Team Manager
Charter Spectrum
08.2018 - 09.2021
B2B Business Development Account Manager
Classic Signature Foods
12.2015 - 08.2018
High School Diploma -
Elbert County High School
Bachelor of Arts - Business Administration And Management
Georgia Southern University
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