Sergia Olivares
Chicago,US
Summary
Driven and accomplished professional with a proven track record, adept in negotiation and problem-solving. Expert in MS Office and Black Knight. I excel in transforming challenges into opportunities, evidenced by consistently exceeding monthly goals. Attention to detail and ability to deliver results underpin my commitment to excellence and client satisfaction.
Overview
1
1
Language
15
15
years of professional experience
3
3
years of post-secondary education
1
1
Certificate
Languages
English
Spanish
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work History
Insurance Sales Agent
Florida One Insurance Agency
04.2024 - 04.2025
- Generated quotes and proposals for clients to match individual needs
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques
- Effectively managed multiple accounts simultaneously, prioritizing tasks based on urgency and importance
- Sought out new clients and develop client relationships through networking, direct referrals, lead databases, and cold calling.
- Managed over 75 customer calls per day
Picker & Packer
Coach Warehouse
02.2020 - 04.2024
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments
- Selected to train new employees on warehouse protocols and processes.
Asset Recovery Specialist
Triad Financial Services Inc.
04.2016 - 2 2020
- Analyzed homeowners' financial situations to create delinquency plans and bring delinquent accounts current
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Corresponded with members via letters and emails to encourage payment
- Conducted minimum of 150 outbound collection calls and answered minimum of 90 inbound calls per day
- Consecutively met and exceeded monthly goals by converting past due status loans to current status
- Processed payments to bring past due accounts current
Pre-sale Foreclosure Specialist
Bank Of America
09.2010 - 03.2016
- Identified and cleared issues or holds preventing foreclosure sale, while encompassing proper and timely completion to attorneys within 48 hrs before scheduled sale
- Analyzed litigation files, affidavits, pre-sale documents and prepared foreclosure sale bids, judgment figures, reinstatements and payoffs
- Managed complex projects to meet strict deadlines
- Maintained and managed all portfolios adhering to investor guidelines
- Effectively communicated and resolved discrepancies and delays regarding clients accounts payable
Education
Business Administration
Saint Johns River State College
Orange Park, FL 08.2023 - Current
Business Foundations
Wharton School of Business
Philadelphia, PA 01.2024 - 12.2024
Certification
Introduction To Financial Accounting Certificate
Skills
Proficient in Microsoft Office
DOS system, and Black Knight
Effective negotiation techniques
Analytical problem-solving
Meticulous attention to detail
Proficient in data entry