Sergio Avila
Victoria,TX
Summary
Versatile and dynamic professional with a proven track record at Whataburger for enhancing customer satisfaction and team productivity. Excelled in problem-solving and staff training, significantly improving operational efficiency. Skilled in teamwork and collaboration, adept at fostering a positive work environment and achieving goals. Demonstrates a keen attention to detail and a commitment to excellence.
Overview
9
9
years of professional experience
Work History
Team Leader
Rgv Concrete Stain
02.2022 - 02.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Loader and Unloader
Coastal Bend Staffing
02.2021 - 02.2022
- Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
- Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
- Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
- Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
Manager
Whataburger
02.2020 - 02.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Laborer
Monuments of Victoria
02.2020 - 01.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
Cell Tech
Coastal Bend Staffing
06.2016 - 02.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Server
The Pumphouse Riverside Restaurant And Bar
02.2015 - 02.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Highschool Diploma - Na
Victoria West Highschool
Victoria, TX05.2016
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Staff training
- Documentation and reporting
- Goal setting
- Overseeing daily activities
Languages
Spanish
Native or Bilingual
Timeline
Team Leader
Rgv Concrete Stain
02.2022 - 02.2024
Loader and Unloader
Coastal Bend Staffing
02.2021 - 02.2022
Manager
Whataburger
02.2020 - 02.2021
Laborer
Monuments of Victoria
02.2020 - 01.2021
Cell Tech
Coastal Bend Staffing
06.2016 - 02.2020
Server
The Pumphouse Riverside Restaurant And Bar
02.2015 - 02.2017
Highschool Diploma - Na
Victoria West Highschool
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