Sergio Perez Calle
New Haven
Summary
Enthusiastic server and bartender who blends warm, genuine service with extensive experience in delivering personalized guest experiences in accordance to fine dining etiquette. Known for effective communication and attention to detail, able to read the room, anticipate needs before they’re spoken, and guide guests toward premium selections with enthusiasm and confidence. Thrives in fast-paced, high-pressure settings while maintaining grace, precision, and a polished presence.
Overview
9
9
years of professional experience
Work History
Bartender
Pacifico Restaurant
New Haven
08.2024 - Current
- Prepared and delivered beverages from the menu and custom requests, maintaining high standards of service and presentation.
- Maintained cleanliness and organization of bar area and equipment.
- Delivered personalized, engaging service to both bar and dining room guests, fostering repeat clientele.
- Advised customers on drink selections based on preferences and trends.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Managed inventory and restocked supplies as needed throughout shifts.
- Developed good working relationships with fellow employees through effective communication.
Server
Pacifico Restaurant
New Haven
05.2023 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Provided tableside service in accordance with fine dining and etiquette standards
- Guided guests through menu offerings, tequila and wine pairings, demonstrating expert product knowledge while upselling premium selections.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Anticipated guest needs by reading cues and providing personalized, attentive service without intrusion.
- Handled VIP guests and special events with discretion, poise, and exceptional attention to detail.
- Processed payments efficiently and accurately, including handling high-value transactions and splitting checks as requested.
Performing Artist
Freelance Musician
01.2017 - Current
- Delivered live performances in Spanish and English, captivating audiences at multiple venues and events.
- Networked with industry professionals to secure performance opportunities and collaborations.
- Maintained and operated professional-grade instruments and equipment, ensuring peak performance quality.
- Built rapport with audiences through stage presence, storytelling, and interactive performance elements.
Server
Tata's Restaurant
Wallingford
04.2017 - 08.2017
- Took orders from customers accurately and in a timely manner.
- Managed cash register and processed payments with accuracy.
- Collaborated with kitchen staff to ensure timely food preparation.
- Handled money transactions accurately while following company procedures.
Education
Bachelor of Arts - Jazz Performance
Universidad San Francisco De Quito
Quito, Ecuador01-2023
Skills
- Upselling techniques
- Customer relationship management
- Effective communication
- Flavor profiles and wine pairings
- VIP event handling
- Multi-course food service
- Spirit profiles, cocktail composition
- Tableside service fine dining etiquette
- POS operation
- Calm demeanor
- Professional appearance
- Quick learner
- Basic French culinary terminology
Languages
Spanish
Native/ Bilingual
French
Elementary
Timeline
Bartender
Pacifico Restaurant
08.2024 - Current
Server
Pacifico Restaurant
05.2023 - Current
Server
Tata's Restaurant
04.2017 - 08.2017
Performing Artist
Freelance Musician
01.2017 - Current
Bachelor of Arts - Jazz Performance
Universidad San Francisco De Quito