Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Sergio Echeverry

Orlando,FL

Summary

Highly motivated individual with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience

Work History

Delivery Driver

Sherpa-Amazon
03.2025 - Current
  • Delivering packages in a timely manner to each individual destination by scheduled time
  • Maintaining safe driving habits while maneuvering delivery vehicle on route
  • Maintaining a clean workspace within the delivery vehicle
  • Loading and unloading 200-300 package a day

Inbound Contact Representative 1

CVS Caremark
09.2024 - 03.2025
  • Call handling
  • Process management
  • Member account navigation and education
  • Order management
  • Order tracking/cancelations
  • Meeting metric goals for all applicable areas of metrics for CR1

Inbound Contact Representative 1

CenterWell Pharmacy
07.2022 - 12.2023
  • Call handling
  • Process management
  • One time resolution advocate
  • Member account navigation and education
  • Member RX order management
  • Order Tracking/cancellations
  • Department transfers

Education

High School -

Central High School
Bridgeport, CT

Skills

  • Active listening
  • Safety compliance
  • Conflict resolution
  • Adaptability
  • Attention to detail
  • Bilingual support
  • Time management
  • Call center operations
  • Complaint resolution
  • Organizational skills

Languages

Spanish, Fluent

References

References available upon request.

Timeline

Delivery Driver

Sherpa-Amazon
03.2025 - Current

Inbound Contact Representative 1

CVS Caremark
09.2024 - 03.2025

Inbound Contact Representative 1

CenterWell Pharmacy
07.2022 - 12.2023

High School -

Central High School

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