Sergio Espinoza
Mount Pleasant
Summary
Dynamic Regional Manager with a proven track record at Sparks Group, excelling in staff management and operational improvements. Enhanced customer satisfaction through strategic initiatives and effective training programs. Bilingual in English and Spanish, I foster leadership skills while driving compliance and safety standards, achieving significant efficiency gains across teams.
Overview
15
15
years of professional experience
Work History
Regional Manager
Sparks Group- SPS
Regional
08.2019 - Current
- Led regional teams to achieve operational targets and enhance service delivery.
- Analyzed customer feedback and developed strategic initiatives to boost satisfaction and increase retention rates.
- Implemented training programs to elevate team performance and compliance standards.
- Mentored junior managers, fostering leadership skills and professional development within the region.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on performance updates.
- Increased efficiency by identifying areas of improvement and implementing necessary changes.
- Mentored and developed high-potential employees for leadership roles.
- Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
Sanitation Site Manager
Bob Evans Foods
Sulphur Springs, TX
03.2016 - 06.2019
- Oversaw daily operations ensuring compliance with safety regulations and quality standards.
- Managed workforce scheduling to optimize labor efficiency and resource allocation.
- Implemented process improvements reducing downtime and enhancing production flow.
- Coordinated cross-functional teams to achieve project milestones and operational objectives.
- Trained and mentored staff on best practices in food safety and equipment handling.
- Conducted regular performance evaluations, fostering a culture of continuous improvement among team members.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Interviewed, hired, and trained new workers.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Oversaw all daily office operations and equipment maintenance.
- Maintained records and logs of work performed and materials and equipment used.
- Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
- Inspected cleanliness of common areas and offices.
- Conducted comprehensive training programs for new hires, ensuring high level of competency and adherence to safety standards.
Sanitation Site Manager
Packers Sanitation Services, Inc.
Washington Court House, OH
06.2011 - 01.2016
- Monitored inventory levels, facilitating timely procurement of raw materials for production needs.
- Developed operational strategies that aligned with organizational goals, driving overall productivity enhancements.
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
Education
Small Business Management
Laredo Jr College
Laredo, TX06-1983
Skills
- Staff management
- Policies and procedures
- Leadership skills
- Attention to detail
- Decision-making
- Recruiting and hiring
- Training and coaching
- Operations improvements
- Policy enforcement
- Safety oriented
- Bilingual (English-Spanish)
Timeline
Regional Manager
Sparks Group- SPS
08.2019 - Current
Sanitation Site Manager
Bob Evans Foods
03.2016 - 06.2019
Sanitation Site Manager
Packers Sanitation Services, Inc.
06.2011 - 01.2016
Small Business Management
Laredo Jr College