Sergio Espinoza
Mount Pleasant
Summary
Dynamic Regional Manager with a proven track record at Sparks Group, excelling in staff management and operational improvements. Enhanced customer satisfaction through strategic initiatives and effective training programs. Bilingual in English and Spanish, I foster leadership skills while driving compliance and safety standards, achieving significant efficiency gains across teams.
Overview
15
15
years of professional experience
Work History
Regional Manager
Sparks Group- SPS
08.2019 - Current
- Led regional teams to achieve operational targets and enhance service delivery.
- Analyzed customer feedback and developed strategic initiatives to boost satisfaction and increase retention rates.
- Implemented training programs to elevate team performance and compliance standards.
- Mentored junior managers, fostering leadership skills and professional development within the region.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on performance updates.
- Increased efficiency by identifying areas of improvement and implementing necessary changes.
- Mentored and developed high-potential employees for leadership roles.
- Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
Sanitation Site Manager
Bob Evans Foods
03.2016 - 06.2019
- Oversaw daily operations ensuring compliance with safety regulations and quality standards.
- Managed workforce scheduling to optimize labor efficiency and resource allocation.
- Implemented process improvements reducing downtime and enhancing production flow.
- Coordinated cross-functional teams to achieve project milestones and operational objectives.
- Trained and mentored staff on best practices in food safety and equipment handling.
- Conducted regular performance evaluations, fostering a culture of continuous improvement among team members.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Interviewed, hired, and trained new workers.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Oversaw all daily office operations and equipment maintenance.
- Maintained records and logs of work performed and materials and equipment used.
- Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
- Inspected cleanliness of common areas and offices.
- Conducted comprehensive training programs for new hires, ensuring high level of competency and adherence to safety standards.
Sanitation Site Manager
Packers Sanitation Services, Inc.
06.2011 - 01.2016
- Monitored inventory levels, facilitating timely procurement of raw materials for production needs.
- Developed operational strategies that aligned with organizational goals, driving overall productivity enhancements.
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
Education
Small Business Management
Laredo Jr College
Laredo, TX06-1983
Skills
- Staff management
- Policies and procedures
- Leadership skills
- Attention to detail
- Decision-making
- Recruiting and hiring
- Training and coaching
- Operations improvements
- Policy enforcement
- Safety oriented
- Bilingual (English-Spanish)
Timeline
Regional Manager
Sparks Group- SPS
08.2019 - Current
Sanitation Site Manager
Bob Evans Foods
03.2016 - 06.2019
Sanitation Site Manager
Packers Sanitation Services, Inc.
06.2011 - 01.2016
Small Business Management
Laredo Jr College