Sergio Gonzalez
Bermuda Dunes,CA
Summary
Enthusiastic individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel within the company
Overview
8
8
years of professional experience
Work History
Lead Patient Service Technician
Horizon Oxygen & Medical Equipment
Palm Desert, CA
02.2025 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Patient Service Technician
Desert DME
Palm Desert, CA
08.2022 - 02.2025
- Delivered products to customer locations on time.
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Scheduled appointments and registered new patients into the practice database system.
- Explained policies, procedures and services to patients.
Patient Service Technician
Horizon Oxygen & Medical Equipment
Palm Desert, California
02.2020 - 08.2022
- Delivered, set up, and installed medical equipment in customer homes.
- Provided appropriate education to customers in order for them to operate equipment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Completed on-time deliveries by choosing best and most efficient routes.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Conversed with customer to schedule deliveries
Medical Assistant
SJ Medical Clinic
Hemet, CA
02.2019 - 02.2020
- Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records
- Obtained client medical history, including medication information, symptoms and allergies
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation
- Collected and documented patient medical information such as blood pressure and weight
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
Welder Assistant
K&N Engineering
Riverside, CA
10.2017 - 02.2019
- Maintained and recorded inventory transactions to reflect items used in each job and accounted for any discrepancies
- Used hand tools, instruments, gauges and equipment to complete my job requirement
- Produced parts and assemblies quickly and efficiently within tolerances
Medical Assistant
Central Occupational Medicine
Riverside, CA
02.2017 - 10.2017
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
- Assisted patients in moving out of beds, wheelchair's, stretchers or medical transport vans
- Provided transportation services for ill and disabled patients from their home to the clinic
- Reported any unusual or urgent circumstances in patients' condition to the Nurse Supervisor
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
Education
Medical Assistant
Career Care Institute
Moreno Valley, CA01.2017
High School Diploma -
Perris Lake High School
Perris, CA06-2015
Skills
- Excellent Customer Service
- Compassionate
- CPR/First Aid Certified
- Dependable and Punctual
- Organized Multi-Tasker
- Safe Driver
- Appointment Scheduling
- Technical Support
- Communicating to Patients and Families
- Registration and Scheduling
- Resolving Problems
- Spanish Fluency
- Installation and repair
- Attention to detail
- Work with minimal supervision
- Professional and courteous
- Customer relationship management
- Inventory management
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Lead Patient Service Technician
Horizon Oxygen & Medical Equipment
02.2025 - Current
Patient Service Technician
Desert DME
08.2022 - 02.2025
Patient Service Technician
Horizon Oxygen & Medical Equipment
02.2020 - 08.2022
Medical Assistant
SJ Medical Clinic
02.2019 - 02.2020
Welder Assistant
K&N Engineering
10.2017 - 02.2019
Medical Assistant
Central Occupational Medicine
02.2017 - 10.2017
Medical Assistant
Career Care Institute
High School Diploma -
Perris Lake High School