Sergio Gutierrez
Pflugerville,TX
Summary
Dedication and hard work drive performance in the workplace. Creativity and passion are channeled into filmmaking for joy and fulfillment. Strong work ethic and creative pursuits bring a unique perspective and dedication to projects. Commitment to excellence evident in professional endeavors and personal interests.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Loans and Advances Clerk
Speedy Cash Loans
02.2025 - Current
- Helped customers in acquiring new loans and assisted them in various financial services. Neede strong attention to detail and risk awareness while handling sensitive customer financial data and verifying loan eligibility.
- Delivered consistent, policy-compliant support in a high-volume environment, resolving complex inquiries with professionalism.
- Identified potential fraud or policy violations. Followed verification processes for high risk transactions, such as check cashing, and actively prevented multiple fraudulent transactions
- Experience maintaining accurate records and following strict regulatory guidelines, contributing to secure and ethical financial service delivery.
- Extensive experience with a variety of financial services such as wire transfer, loan payments, check cashing, money order purchases, funding and paying off loans.
- Achieved 3 consecutive months as the highest performing store member
- Great at helping clients face to face, over the phone and online.
- Experience with opening and closing the store, auditing files, counting the store vault and following safety procedures.
Videographer/Editor/Coordinator
FROM HEART PHOTOGRAPHY
06.2018 - Current
- Main point of contact for customers, ensuring clear communication, understanding of project goals, and consistent satisfaction with final results.
- Demonstrated strong creative and technical skills while maintaining deadlines and adapting to a variety of client requests.
- Videography services at weddings and events
- Set up for shots according to production schedules, weather, and lighting conditions and available equipment.
- Coordinate and manage video production projects with others
- Develop and enforce best practices in media management systems and processes
- Track video analytics, review trends and make recommendations to help improve future video content
- Organize all media (including rough assets, edits for review and finals), upload video files and manage archive, both online and offline
Electronics Quality Assurance
TECHMINT
06.2022 - 05.2023
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Comprehensive knowledge of electronics such as PC computers, MACs as well cell phones and printers
- Proficient in Computer Hardware and Software repair
- Experience testing refurbished electronics and checked their components. Repairing and installing new Operating Systems.
Education
Bachelor of Science - Computer Science
Texas State University
San Marcos, Texas12.2021
Skills
- Bilingual, Language fluency in both English and Spanish
- Detail oriented, organized & able to multitask
- Competency in the use of PC and MAC Operating Systems and Software like Microsoft Office Suite
- Skilled in delivering high-quality customer service
- Experience in performing financial services, verification, and fraud prevention
- Knowledge in Video Production Hardware and Software
- Key holder experience
- Network troubleshooting
Certification
- TDLR Apprentice Electrician License - 03/01/2025
- OSHA 10 Hour Safety Course Credential
- COMPTIA A+ Certification - In Progress
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative/Loans and Advances Clerk
Speedy Cash Loans
02.2025 - Current
Electronics Quality Assurance
TECHMINT
06.2022 - 05.2023
Videographer/Editor/Coordinator
FROM HEART PHOTOGRAPHY
06.2018 - Current
Bachelor of Science - Computer Science
Texas State University
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