Sergio Ibarra

Customer Service Representative — Resume Duties

• Provided professional and friendly customer service in person, over the phone, and through email.
• Assisted customers with questions, concerns, orders, returns, and account-related issues.
• Resolved customer complaints efficiently while maintaining a positive and professional attitude.
• Processed payments, refunds, exchanges, and transactions accurately.
• Maintained detailed customer records and updated account information as needed.
• Handled a high volume of customer inquiries while maintaining accuracy and professionalism.
• Identified customer needs and provided appropriate solutions or product recommendations.
• De-escalated difficult customer situations and worked toward satisfactory resolutions.

• Answered customer inquiries and resolved account issues using clear, professional communication.
• Documented service requests accurately in CRM systems and updated case notes promptly.
• Assisted clients with billing questions, policy details, and account status updates.
• Routed complex concerns to appropriate departments while maintaining follow-up ownership.
• Processed service changes and order updates with attention to detail and compliance.
• Balanced multiple customer interactions while maintaining courteous, efficient support.
• Escalated unresolved issues and tracked responses to ensure timely resolution.
• Learned company procedures quickly to provide consistent, reliable customer assistance.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Processed customer payments accurately using point-of-sale system.
• Balanced cash drawer and resolved transaction discrepancies.
• Scanned merchandise and verified pricing at checkout.
• Provided courteous service while answering customer questions.
• Replenished register supplies and maintained clean front-end area.
• Assisted with returns, exchanges, and receipt verification.
• Followed store procedures for cash handling and payment processing.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.