SERGIO LINARES

I will utilize my skills to the best of my abilities.

Professional hospitality worker with strong track record in financial accuracy and guest relations. Efficiently managed nightly financial tasks and ensured seamless transitions between shifts. Valued for reliability, adaptability, and collaboration with team members to achieve consistent results.

• Quickly resolved issues and guest complaints which enabled the development of highly coveted conflict resolution skills.
• Developed incremental resort revenue streams by informing guests of the establishment's array of services including the spa, salon, upscale restaurants, and the casino.
• Received outstanding score ratings from guest surveys due to professionalism, exceptional service, and quick response times.
• Cross-trained as a backup for both the night manager and concierge and easily transitioned to handle those duties when either individual was unavailable or out sick.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Took guest reservations via credit card without a single error over the course of [Number] months.
• Promoted to night auditor after [Number] months on the job due to exceptional work ethic and exemplary customer service.