Sergio Maldonado
Richmond,TX
Summary
Hardworking waiter with several years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.
Overview
22
22
years of professional experience
Work History
Restaurant Waiter
Ninfas Mexican Restaurants
Missouri City, TX
03.2005 - 07.2024
- Checked on guests during meals to ensure satisfaction with each course.
- Assisted guests with making food and beverage selections.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Resolved customer complaints in a polite manner according to company policy.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Took accurate food and drink orders, using a POS ordering software system.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Provided exceptional service to high volume of daily customers.
Waiter
Ninfas Mexican Restaurants
Houston, TX
01.2003 - 02.2005
- Checked with customers to ensure that they were enjoying their meals.
- Greeted guests and answered questions about menu items.
- Suggested additional items to customers based on their preferences and needs.
- Informed customers of daily specials in an engaging manner.
- Provided excellent customer service to ensure repeat customers.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
Education
High School Diploma -
Robert E. Lee High School, Houston, TX
Houston06-1997
Skills
- Service Quality
- Menu knowledge
- Order Taking
- High-volume dining
- Food safety understanding
- Guest Relations Management
- Compliance standards
- Service prioritization
- Order Accuracy
- Dining customer service
- Safe Food Handling
- Safe alcohol service
- Menu Memorization
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Restaurant Waiter
Ninfas Mexican Restaurants
03.2005 - 07.2024
Waiter
Ninfas Mexican Restaurants
01.2003 - 02.2005
High School Diploma -
Robert E. Lee High School, Houston, TX
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