Sergio Martinez
Tallahassee,FL
Summary
Dedicated professional with 9+ years of experience in fast-paced hospitality and sales. Proven success in customer relationship management, upselling, and issue resolution. Bilingual in English and Spanish with strong multitasking skills and adaptability.
Overview
10
10
years of professional experience
Work History
Sales Consultant
Cellular Sales of Knoxville
04.2022 - Current
- Managed customer needs across activations, upgrades, and technical support
- Guided customers through tech issue resolution and improved understanding
- Won Google Pixel sales contest, earning a phone from Google
- Assisted new colleagues with training and support
- Managed customer accounts, recommending personalized plans and features
- Resolved complex customer issues to improve satisfaction
Sales Consultant
Ashley's Furniture Home Store
06.2020 - 02.2022
- Specialized in furniture sales, including mattresses
- Designed room layouts and tailored product recommendations
- Acted as the store's only Spanish-speaking associate, assisting non-Spanish-speaking colleagues
- Consistently met/exceeded sales goals; achieved Top 3 Highest Insurance Sales in the first year
Waiter
Benihana
05.2015 - 03.2020
- Managed tables of up to 24 guests while delivering excellent service
- Upsold appetizers, add-ons, and drinks
- Fast-tracked from Host to Busser to Server within 6 months
- Maintained Top 5 revenue position in-store
- Assisted kitchen staff with food prep and order fulfillment during peak hours
Education
High School Diploma -
Barbara Goleman Senior High School
Miami Lakes, FL01.2011
Skills
- Bilingual: English/Spanish
- Multitasking in Fast-Paced Environments
- Customer Relationship Management (CRM)
- Sales & Consultative Selling
- Conflict Resolution
- Cash Handling
- Detail-Oriented
- Team Collaboration
- Technical Proficiency: Microsoft Office, POS Systems, Mobile Devices
Timeline
Sales Consultant
Cellular Sales of Knoxville
04.2022 - Current
Sales Consultant
Ashley's Furniture Home Store
06.2020 - 02.2022
Waiter
Benihana
05.2015 - 03.2020
High School Diploma -
Barbara Goleman Senior High School
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