Sergio Mora
San Bernardino,CA
Summary
Effective representative with 4 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Officer
Gsg Protective Services
Colton, CA
04.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Customer Service Representative
Uhaul
San Bernardino, CA
06.2018 - 05.2020
- Assessed customer needs and upsold products and services to maximize bussines sales.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Delivered service and support to each customer, paving way for future business opportunities.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Inbound Stower
Amazon
San Bernardino, CA
03.2018 - 12.2019
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
- Consulted price lists to calculate costs, such as shipping, storage and demurrage charges.
- Coordinated with carrier representatives to arrange and issue instructions for shipping and delivery of materials.
- Liaised with vendor representatives to rectify damages and shortages.
- Organized storage areas to maximize movement efficiency and minimize labor.
Cook
Sundowners Family Restaurant
San Bernardino, CA
10.2016 - 10.2018
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
- Grilled and deep fried various foods, including meats, potatoes and fish.
- Regulated oven, broiler and roaster operations for cooking at correct temperatures.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Education
High School Diploma -
San Gorgonio High School
San Bernardino, CA6 2015
San Bernardino Beauty College
San Bernardino2 2021
Skills
- Data evaluation
- Quality control
- Customer relations
- Stockroom procedures
- Fleet dispatching
- Call center experience
- Store maintenance
- Product organization
- In-store support
- Sales expertise
- High-energy attitude
- Senior leadership support
- Report generation
- Credit card payment processing
Experience
["Cooks, All Other"],["Shipping, Receiving, and Traffic Clerks"],["Customer Service Representatives"]
Education and Training
true,other,other
Certification
California Guard card
Languages
English and Spanish
Native or Bilingual
Timeline
Security Officer
Gsg Protective Services
04.2024 - Current
Customer Service Representative
Uhaul
06.2018 - 05.2020
Inbound Stower
Amazon
03.2018 - 12.2019
Cook
Sundowners Family Restaurant
10.2016 - 10.2018
High School Diploma -
San Gorgonio High School
San Bernardino Beauty College