Sergio Moreno
Denton,TX
Summary
Experienced professional with a strong background in customer service and team leadership at Marshalls. Expert in sales goal achievement and operational efficiency optimization. Proficient in scheduling, training, and policy compliance to foster a motivated store culture.
Overview
2
2
years of professional experience
Work History
Key Carrier Coordinator
Marshalls
09.2025 - Current
- Achieved compliance with company policies by supervising daily store operations.
- Improved operational efficiency by acting as Manager on Duty during absences.
- Boosted team performance through effective task delegation across multiple departments.
- Enhanced associate productivity by focusing efforts on key business tasks.
- Drove sales success by leading store in meeting daily sales goals.
- Facilitated smooth transitions between MOD shifts by partnering with management.
Administrative Coordinator
Marshalls
07.2025 - Current
- Enhanced store efficiency by facilitating daily operations under Operations Manager's guidance.
- Achieved optimal workforce coverage by developing weekly schedules for 50 associates.
- Secured personnel privacy through meticulous maintenance of confidential associate files.
- Streamlined hiring processes by coordinating interviews and conducting staff orientations.
- Executed cash office duties ensuring accuracy and compliance with financial protocols.
Customer Experience Coordinator
Marshalls
09.2023 - 07.2025
- Enhanced customer experiences through effective front-end management and associate support.
- Trained associates on operations and policies, boosting team efficiency and compliance.
- Promoted loyalty credit cards, increasing customer engagement and store revenue.
- Fostered a positive, customer-focused culture in collaboration with management.
- Delivered exceptional customer service, ensuring satisfaction and loyalty for repeat business.
Education
High School Diploma -
Denton High School
Denton, TXSkills
- Customer Service & Communication
- Team Leadership & Operations
- Scheduling & Planning
- Administrative Support & Filing
- Training & Onboarding
- Time Management
- Sales & Credit Goal Achievement
Timeline
Key Carrier Coordinator
Marshalls
09.2025 - Current
Administrative Coordinator
Marshalls
07.2025 - Current
Customer Experience Coordinator
Marshalls
09.2023 - 07.2025
High School Diploma -
Denton High School