Sergio Prieto
Odessa,TX
Summary
Accomplished Service Technician with a proven track record at Sewell Ford Lincoln, excelling in troubleshooting, diagnostic testing, and preventive maintenance. Renowned for enhancing customer satisfaction and retention through exceptional service and communication. Holds multiple certifications, including 2024 Senior Master Technician, demonstrating both technical proficiency and a strong commitment to safety and quality standards. Willing to be flexible and committed to any duty needed.
Overview
7
7
years of professional experience
Work History
Service Technician
Sewell Ford Lincoln
11.2019 - Current
- Diagnosed and troubleshot problems, repairing, and restoring machines to restore performance.
- Inspected equipment to diagnose operational issues.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Worked with diverse types of weather and ground conditions.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Always performed duty while staying within regulations and safety standards.
Quick Lube Technician
Firestone
01.2017 - 11.2019
- Engaged in customer follow-up phone calls to promote quality and consumer satisfaction.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Reduced wait times for customers by streamlining the oil change process and working effectively with team members.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Dismounted and mounted tires to perform air checks, rotations, and rebalances.
- Provided clear communication with customers regarding the status of their vehicle, any necessary repairs, and estimated completion times.
- Improved customer satisfaction by providing efficient and thorough maintenance services for their vehicles.
Education
Associate of Applied Science - Automotive Technology
Odessa College
Odessa, TX05.2022
Skills
- Installation, repair and Preventive Maintenance
- Troubleshooting and Diagnostic Testing
- Valid Driver's License
- Punctual and Reliable
- Mechanical abilities
- Problem and Issue Resolution
- Hand and Power tool proficiency
- Documentation And Reporting
- Multiple Certifications including but not limited to (Steering and Suspension, Automatic Transmission, Climate Control, 2024 Chassis Master, 2024 Drivetrain Master, 2024 Senior Master Technician, 2024 Engine Master, High Voltage Systems and High Voltage Battery Repair)
- HVAC Systems
- Electrical Systems
- Project Oversight
Timeline
Service Technician
Sewell Ford Lincoln
11.2019 - Current
Quick Lube Technician
Firestone
01.2017 - 11.2019
Associate of Applied Science - Automotive Technology
Odessa College
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