Summary
Overview
Work History
Education
Skills
Organizations
References
Timeline
SalesAssociate

Sergio Ronquillo

Data Entry & Customer Service Representative
Saint Charles,IL

Summary

Resilient and highly motivated Data Analyst with very strong critical thinking skills, adaptability, excellent problem solving and communication skills (oral and written), proven ability to work well under pressure, and aspiration to excellence.

Overview

20
20
years of professional experience
3
3
years of post-secondary education
1
1
Language

Work History

Assistant Operator

Pactive Evergreen Inc.
09.2023 - Current
  • Certified Trainer
  • Consistently operate machines
  • Check production for quality, efficiency and utilization
  • Insure correct materials are being used and ready for each job
  • Feeds and maintains operation of machine
  • Make minor adjustments to machinery for each job.
  • Covered operators during breaks to reduce operational delays and maintain production schedule.
  • Recorded products and quantities produced, gauge readings and operating times to support reporting, data controls and operational decision support.

Processor

LabElite
09.2021 - 03.2022
  • Provided requisition forms to individual patients to gather personal information
  • Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
  • Received and reviewed incoming documents and materials.
  • Prepared, boxed, and staged outgoing shipments.
  • Entered data into computer tracking system and filed paperwork according to procedures.
  • Responsible for data entry of individual patient's personal and insurance data
  • Conducted PCRs and Rapid Covid testing for individual patients
  • Processed batches of Covid samples received from business clients and data entry
  • Tracked and monitor testing schedules for priority patients
  • Reviewed Microsoft Excel report of Covid test results to identify results needing to be approved and released

Inspector

Fresno Housing Authority
08.2005 - 07.2021
  • Conducted over 50,000 pre, initial, annual and special inspections of section 8 voucher housing units
  • Effectively interact with clients, management and owners
  • Inspected section 8 units for Fresno city and Fresno county
  • Units had to meet Housing Quality Standards, safe and sanitary
  • Daily morning meetings, gather information, take in new information, and acquire knowledge of local rental rents
  • Document inspection results via the inspections application on I-Pad, I-Phone and or Desktop
  • Influence mutual solutions for clients, owners and maintain professional relationships
  • Effectively analyze data, documentation, user input surveys, and workflow using critical thinking and conceptualization skills; thus providing an analysis
  • Communicate inspection results to the tenant/owner regarding inspection processes.
  • Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
  • Prepared reports detailing findings of inspections, investigations, and tests.

Administrative Assistant

So Fresh
06.2005 - 08.2005
  • Data enter purchase orders
  • File purchase orders
  • Customer service by phone.

Administrator Assistant

HealthComp
07.2004 - 06.2005
  • Handle Incoming calls from members and providers
  • Verify claim status, benefits, and eligibility
  • Filing Correspondence.

Claim Processor

American All-Risk Loss Administration
10.2003 - 07.2004
  • Filing Correspondence
  • Translation workers comp letters and phone calls
  • Handle incoming calls, and process workers' comp claims.
  • Followed up with customers on unresolved issues.
  • Collaborated with claims department and industry anti-fraud organizations to resolve claims.

Education

Associate of Arts - Liberal Arts -

William Rainey Harper College
Palatine, IL
01.1999 - 01.2002

Skills

Data Entry

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Organizations

Latinos Unidos Support Organization, Mentor

References

Available Upon Request

Timeline

Assistant Operator

Pactive Evergreen Inc.
09.2023 - Current

Processor

LabElite
09.2021 - 03.2022

Inspector

Fresno Housing Authority
08.2005 - 07.2021

Administrative Assistant

So Fresh
06.2005 - 08.2005

Administrator Assistant

HealthComp
07.2004 - 06.2005

Claim Processor

American All-Risk Loss Administration
10.2003 - 07.2004

Associate of Arts - Liberal Arts -

William Rainey Harper College
01.1999 - 01.2002

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Sergio RonquilloData Entry & Customer Service Representative