Sergio Sanzari
Ventnor City
Summary
Highly organized Customer Service Representative with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Island House Condominium Assosication
07.2023 - Current
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Optimized calendar management for Management by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Front Desk Receptionist
Island House Beach Resort
06.2022 - Current
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Trained new team members on company procedures, customer service and issue resolution.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Front Desk Manager
Living Fresh Spa
07.2018 - 06.2022
- Prepared weekly employee work schedules to meet operational needs.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
Front Desk Representative
Savor Beauty
07.2017 - 06.2018
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Entered and updated sensitive customer information during check-ins and room changes.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Upsold in-house care product - Achieved personal sales targets
Crew Team Member
Terri Restaurant
08.2016 - 07.2017
- Recorded orders by answering customer questions and entering requests in system.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Operated register to process payments and collect cash payment for order totals.
Education
Fashion Merchandising
LIM College
New York, NYAsthetics Program
Aveda Institute New York
New York, NY06.2019
Skills
- Time Management
- Conflict Management
- Team Collaboration
- Social Perceptiveness
- Effective Planning
Timeline
Administrative Assistant
Island House Condominium Assosication
07.2023 - Current
Front Desk Receptionist
Island House Beach Resort
06.2022 - Current
Front Desk Manager
Living Fresh Spa
07.2018 - 06.2022
Front Desk Representative
Savor Beauty
07.2017 - 06.2018
Crew Team Member
Terri Restaurant
08.2016 - 07.2017
Fashion Merchandising
LIM College
Asthetics Program
Aveda Institute New York
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