Sergio Sotelo
Sacramento,California
Summary
My name is Sergio Sotelo, I am currently 20 years old and I feel I would be the perfect person for this role. Throughout my whole life I have always been hard working and putting my best effort into everything I want to do. I believe I will be a valuable person to hire because I am outgoing and absolutely love working with others and building new relationships. I feel that the environment and energy given off by Dutch Bros is an environment in which I would love and excel in. My major at Sacramento City College is Business and Marketing and I feel that starting a career at Dutch Bros would be valuable as I want to end up in a Creative Marketing position for an interactive/positive company and I feel that working at Dutch Bros could be a step in the right direction.
Overview
4
4
years of professional experience
Work History
Merchandise Associate
Home Depot
Elk Grove, CA
04.2022 - Current
- Provided superior customer service by responding promptly to inquiries and resolving customer complaints.
- Assisted customers in locating desired items and provided advice on product features.
- Inspected products for quality assurance purposes prior to stocking shelves.
- Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
- Performed regular price checks to identify discrepancies between shelf tags and computerized systems.
Cart Pusher
Walmart
Sacramento, CA
07.2021 - 04.2022
- Assisted customers with loading their purchases into their vehicles.
- Inspected carts for damages or broken parts and reported them to supervisor.
- Maintained cart corrals ensuring all carts are present at all times.
- Ensured that all safety rules were followed while operating motorized cart pushers.
- Monitored customer traffic flow in order to ensure smooth operation of store functions.
Dishwasher and Cook and Cashier
Skips Fish & Chicken
Sacramento, California
08.2020 - 05.2021
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays
- Educated customers on promotions to enhance sales
- Satisfied customers with quick and comprehensive support for all needs
- Covered multiple store areas by cross-training in different roles
- Recaptured sales from dissatisfied customers using conflict mediation skills
- Processed refunds and exchanges for different products.
Education
High School Diploma -
Florin High School
05.2021
Skills
- Outgoing
- Leadership
- Team Work
- Responsibility
- Communication
- Problem Solving
- Bilingual
- Organization
- Customer Service
- Sales abilities
Languages
English
Full Professional
Spanish
Professional
Affiliations
- Reading
- Learning Guitar
- Learning Italian
- Running
- Weightlifing
- Enjoying Nature
Timeline
Merchandise Associate
Home Depot
04.2022 - Current
Cart Pusher
Walmart
07.2021 - 04.2022
Dishwasher and Cook and Cashier
Skips Fish & Chicken
08.2020 - 05.2021
High School Diploma -
Florin High School
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