Sergio Vazquez
ROUND LAKE,IL
Summary
A seasoned leader in the restaurant industry, I elevated 3 Amigo Restaurant's performance through strategic cost controls and robust staff training programs, enhancing customer satisfaction and loyalty. Expert in payroll administration and team leadership, I excel in creating efficient, quality-focused environments, significantly improving operational outcomes. My proactive approach to vendor negotiations and staff development underscores my commitment to excellence and sustainable business growth.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
Restaurant Owner
3 Amigo Restaurant
Lake Villa, IL
04.2012 - 02.2025
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
- Recruited, hired, and trained talented staff to fill vacancies.
- Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
- Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
- Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
- Planned and executed strategies to increase customer loyalty and retention.
- Implemented effective inventory management systems to minimize waste and control food costs.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Increased customer satisfaction by implementing high-quality service standards and staff training programs.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Negotiated favorable lease terms with property owners, securing prime location spots at reduced rental rates.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Maximized quality assurance by completing frequent line checks.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
Associate In Arts -
College of Lake County
Grayslake, IL05.2021
Skills
- Recruitment
- ServeSafe manager
- Payroll administration
- Monitoring food preparation
- Scheduling staff
- Front of house management
- Budget administration
- Cost controls
- Employee performance evaluations
- Delegating assignments and tasks
- Investigating complaints
- Customer retention
- Back of house management
- Recruitment and hiring
- Coaching and mentoring
- Staff supervision
- Customer engagement
- Small business operations
- Kitchen staff coordination
- Team leadership
- Customer service
- Budget monitoring
- Accounting oversight
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Owner
3 Amigo Restaurant
04.2012 - 02.2025
Associate In Arts -
College of Lake County