Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sergio Velandia

Palm Springs

Summary

Friendly Server with twelve plus years of service industry experience. Warmly greets guests and provides menu recommendations and pairings to drive patron satisfaction and loyalty. Energetic team player and effective communicator with a proven history of superior sales record and positive patron feedback. Talented food service professional accustomed to working in all types of environments to manage entire customer process, from initial greeting and ordering through basic order preparation and payments. Efficient and self-motivated with necessary multitasking and organizational skills to handle high customer volume. Trained in food handling and safety. Motivated server with a history of consistently satisfying customers with delicious food and friendly, knowledgeable service. Deliver completed orders quickly with minimal errors. Proficient with POS systems, supply management, and cleaning.

Overview

12
12
years of professional experience

Work History

Bartender Shift Manager

Hacienda Mexican Restaurants
02.2022 - 11.2024
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Security

Sailfish Point
09.2021 - 03.2022
  • Reduced security breaches through rigorous personnel training and monitoring protocols.
  • Trained new security personnel on security protocols and procedures, leading to more competent security team.
  • Managed security staff rotation for position coverage on breaks.
  • Conducted background investigations and security checks for employees and contractors.

Patrol officer

American Dream Mall
07.2019 - 03.2020
  • Company Overview: Rutherford, NJ
  • Enforce AD rules and policies, as well as state and local statutes
  • Deter criminal or destructive behavior by maintaining a highly visible patrol presence on AD property; this includes regular patrols of mall common areas, service corridors and parking areas
  • Respond and appropriately deal with life threatening emergencies or incident calls as directed
  • This may include but is not limited to medical emergencies, arresting combative or disorderly guests, intoxicated persons, addressing persons committing illegal acts, and motor vehicle accidents
  • Write detailed and accurate reports as required, including incident, accident or personal injury reports
  • Ensure proper radio traffic which includes keeping Dispatchers and Supervisors informed of all pertinent incidents and activities according to department guidelines
  • Rutherford, NJ

Busboy, Waiter

Noches de Colombia
12.2012 - 09.2019
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems
  • Explain how various menu items are prepared, describing ingredients and cooking methods
  • Remove dishes and glasses from tables or counters and take them to kitchen for cleaning
  • Remove soiled dishware, glassware and flatware and deliver it to the washing area
  • Clean up spilled food and ensure that floors and counter surfaces are sanitized
  • Assist waiters in serving beverages, condiments and coffee
  • Keep an eye out for customers looking for service and assist them with their needs
  • Stock cabinets and serving areas with items such as napkins, napkin rings, ketchup, mustard and extra sets of flatware
  • Assist in clearing tables after each course and bussing them with fresh plates and glasses

Barback, Bartender

City Perch
11.2018 - 01.2019
  • Company Overview: Fort Lee, NJ
  • Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
  • Interact with customers, take orders and serve snacks and drinks
  • Assess customers' needs and preferences and make recommendations
  • Mix ingredients to prepare cocktails
  • Check customers' identification and confirm it meets legal drinking age
  • Restock and replenish bar inventory and supplies
  • Fort Lee, NJ

Security Officer/Supervisor

Consultants
11.2013 - 11.2018
  • Company Overview: GSP Mall, Paramus, NJ
  • Follow suspicious individuals on mall premises to find what their activities are
  • Contact police directly in cases of urgent security issues, using phones or two-way radios
  • Search bags by hand when it is suspected to contain prohibited items such as weapons or drugs
  • Create full and detailed reports for incidents and security situations
  • Provide directions and respond to mall's customers inquiries
  • Provide CPR to customers in health-related situations
  • GSP Mall, Paramus, NJ

Education

Associate's of Science - Business management

Bergen County College
Paramus, NJ

Skills

  • Payment processing
  • Menu memorization
  • Utensil cleaning
  • Menu recommendation
  • Cleanliness standards
  • Upselling strategies
  • POS system operation
  • Ordering supplies
  • Employee coaching
  • Beverage making
  • Liquor restocking
  • Customer service
  • Creative mixology

Languages

Spanish
Full Professional

Timeline

Bartender Shift Manager

Hacienda Mexican Restaurants
02.2022 - 11.2024

Security

Sailfish Point
09.2021 - 03.2022

Patrol officer

American Dream Mall
07.2019 - 03.2020

Barback, Bartender

City Perch
11.2018 - 01.2019

Security Officer/Supervisor

Consultants
11.2013 - 11.2018

Busboy, Waiter

Noches de Colombia
12.2012 - 09.2019

Associate's of Science - Business management

Bergen County College
Sergio Velandia