Sergio Williams
Canton
Summary
Flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology and program management. Highly-motivated worker with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Head Dispatcher for Drains Department
Thornton & Grooms
09.2024 - Current
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Reduced operational costs through efficient route planning, optimizing travel time and fuel consumption.
- Analyzed trends in service requests to identify opportunities for process improvements or additional training requirements for technicians.
- Established strong relationships with field technicians, fostering a collaborative environment that resulted in improved service delivery.
- Maintained updated and detailed records of calls in physical and electronic database.
Dispatch Manager
Yahlo Inc.
08.2023 - 02.2024
- Coordinated smooth deliveries with optimal routes and pre-load preparation
- Helped drivers complete accurate orders by providing information needed to meet targets
- Oversaw inventory management, including regular audits and ordering supplies
- Resolved conflicts between drivers, customers, or other departments in professional manner
- Monitored performance metrics to evaluate team efficiency and identify areas for improvement
- Initiated plans to send rescues for all drivers to return to station at the most acceptable time
- Guided employees on understanding and meeting customer needs and expectations
HR Representative
JSI Logistics
10.2022 - 07.2023
- Initiated a new hire orientation weekly and completed onboarding process for new employees
- Assisted candidates by scheduling training events and informed participants of details regarding the scheduled training
- Communicating by showing guidance to candidates through the application process
- Cooperated by answering questions through application, including the performing background checks, providing I-9 forms and handling drug screening paperwork
- Maintained human resources records by processing applications and resumes
- Identified opportunities to improve HR programs and proposed solutions to increase efficiencies
- Safeguarded human resource information, maintaining employee confidence and protecting operations
- Established and maintained trusted relationships and organization to optimize business and employee experience
- Developed incentives to drive employee retention and improve work culture
Lead Dispatcher
JSI Logistics
10.2021 - 10.2022
- Monitored dispatch board and adjusted call priorities regularly based on caller needs
- Oversaw over 4,000 units of deliveries daily throughout Dawsonville, Ball Ground, and Cumming, GA
- Kept detailed and updated records of calls in physical and electronic databases
- Utilized various software systems to facilitate movement, planning and scheduling
- Scheduled loads according to priority and available equipment
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs
- Communicated with individuals daily regards to problem solving their delivery routes
- Trained new dispatch staff members in protocol, safety procedures, and software systems
Education
No Degree - Business Finance
Morehouse College
Atlanta, GA05-2023
Skills
- Effective decision making
- Route planning
- Policy enforcement
- Logistics management
- High Work Ethic
- Leadership Skills
- Communication Skills
- Self-Motivated
- Employee Orientation
- Problem Solving
- Team Management
- Training Skills
- Database Management
Timeline
Head Dispatcher for Drains Department
Thornton & Grooms
09.2024 - Current
Dispatch Manager
Yahlo Inc.
08.2023 - 02.2024
HR Representative
JSI Logistics
10.2022 - 07.2023
Lead Dispatcher
JSI Logistics
10.2021 - 10.2022
No Degree - Business Finance
Morehouse College
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