Summary
Overview
Work History
Education
Skills
Timeline
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Sergio Zataray

Los Angeles,United States

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

7
7
years of professional experience

Work History

Warehouse Picker

HD Supply
City Of Commerce, CA
09.2023 - Current
  • Assembled boxes or other containers and packed items carefully to ensure safe shipment.
  • Operated powered industrial trucks such as forklifts, pallet jacks or order pickers safely to move merchandise throughout the facility.
  • Regularly inspected equipment for proper functioning and cleaned it after each use.
  • Performed daily maintenance checks on forklifts to ensure optimal performance.

Bus Operator

Metropolitan Transportation Authority
Los Angeles, CA
11.2022 - 05.2023
  • Provided safe and reliable transportation for passengers to their destinations.
  • Performed pre-trip inspections on vehicles, ensuring that all safety equipment was in proper working order.
  • Assisted disabled passengers with boarding and exiting the bus at designated stops.
  • Adhered to all traffic regulations while operating a motor vehicle on public roads.

Customer Service Associate

Amazon
Vernon , CA
04.2021 - 02.2022
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Addressed inquiries, resolved customer issues and managed customer relations.

Warehouse Associate

Amazon
Vernon, CA
10.2016 - 02.2022
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Used pallet jacks to move items to and from warehouse locations.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
  • Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
  • Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.

Education

High School Diploma -

Huntington Park College Ready Academy High School
Huntington Park, CA
06.2012

Skills

  • Customer Support
  • Problem Resolution
  • MS Office proficiency
  • Safety regulations
  • Bilingual [spanish] and English
  • Verbal Communication
  • Report generation
  • Store maintenance
  • Stockroom procedures
  • Credit card payment processing
  • Call Center Operations
  • Microsoft Office expertise

Timeline

Warehouse Picker

HD Supply
09.2023 - Current

Bus Operator

Metropolitan Transportation Authority
11.2022 - 05.2023

Customer Service Associate

Amazon
04.2021 - 02.2022

Warehouse Associate

Amazon
10.2016 - 02.2022

High School Diploma -

Huntington Park College Ready Academy High School

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Sergio Zataray