Patricia Aguilera
Lytle,TX
Summary
Personable and dedicated Member Service Representative with extensive experience in Banking industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
1
1
Certification
Work History
ACH Generalist II
Credit Human Federal Credit Union
San Antonio, TX
08.2023 - Current
- Researched customer inquiries related to ACH transactions.
- Performed ACH origination functions, including batch creation, balancing, and submission to the Federal Reserve Bank.
- Processed incoming electronic payments and debits according to established procedures.
- Reviewed daily ACH activity to ensure compliance with NACHA Operating Rules and Regulations.
- Maintained a database of customer information for ACH transactions.
- Investigated discrepancies in ACH batches received from customers.
- Monitored customer accounts for suspicious activities regarding unauthorized access or attempts at fraud.
- Ensured that all internal controls were followed during each step of the process.
- Responded promptly to customer inquiries regarding their ACH transactions.
- Ensured compliance with financial policies and regulations.
Credit Human Federal Credit Union
San Antonio, TX
05.2019 - 08.2023
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Leveraged software and systems to research and resolve member inquiries.
- Answered member questions about products and services.
- Researched and addressed member inquiries about company services and accounts.
- Initiated and led conversations to identify and assess member needs.
- Consulted with customers regarding needs and addressed concerns.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Established membership loyalty, executing flawless customer retail account management.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Created and completed loan submission packages.
Credit Card Specialist
JP Morgan Chase
San Antonio, TX
09.2013 - 10.2018
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Excelled in exceeding daily credit card application goals.
- Collected payments and update accounts to reflect new balances.
- Process credit line increases and verify account status for customers.
- Provided customer service with disputes or fraud.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted customers with completing change of address and mail out billing statements.
Administrative Accountant
L. DeWitt McCarter Co.
San Antonio, TX
05.2010 - 09.2013
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Prepared payroll documents and maintained databases for financial offices.
- Oversaw invoicing and billing functions, achieving consistent and accurate payments.
- Worked closely with department personnel to produce accurate and timely bills.
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
- Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
- Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
Bank Teller
San Antonio Federal Credit Union
San Antonio, TX
04.2007 - 06.2013
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Reconciled cash and checks against computer records at end of shift.
- Responded and assisted customers with account inquiries and updates.
- Opened new checking, savings and lines of credit for customer accounts.
- Maintained confidentiality of bank records and client information.
- Delivered exceptional service to customers in person or over telephone.
Education
Associate of Science - Drafting And Design
ITT Technical Institute-San Antonio
San Antonio, TX12.2012
High School Diploma -
Thomas A. Edison High School
San Antonio, TX05.1998
Skills
- Membership Renewals
- Account Management
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Translation and Interpretation Services
- Excellent Attention to Detail
- Teamwork and Collaboration
- Microsoft Office
- Multi-Line Phone Systems
- Proactive Self-Starter
- Strong Analytical and Problem Solving Skills
- Inventory Management
- Administrative and Office Support
- Database Management
- Organization and Time Management
- Microsoft Excel
- Database Administration
- Wire Transfers
- Cash Handling
- Teller Experience
Languages
Spanish
Native/ Bilingual
Certification
- Certified Bank Teller, San Antonio Federal Credit Union - 2003
Timeline
ACH Generalist II
Credit Human Federal Credit Union
08.2023 - Current
Credit Human Federal Credit Union
05.2019 - 08.2023
Credit Card Specialist
JP Morgan Chase
09.2013 - 10.2018
Administrative Accountant
L. DeWitt McCarter Co.
05.2010 - 09.2013
Bank Teller
San Antonio Federal Credit Union
04.2007 - 06.2013
Associate of Science - Drafting And Design
ITT Technical Institute-San Antonio
High School Diploma -
Thomas A. Edison High School
- Certified Bank Teller, San Antonio Federal Credit Union - 2003
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