Serina Alvarado
Corpus Christi,TX
Summary
Proactive Personal Shopper and Froster with a strong background in efficient order fulfillment and high-quality product preparation. Skilled in store layout memorization, time management, and customer satisfaction. Brings a collaborative attitude, self-motivation, and a keen eye for detail to consistently meet deadlines and exceed service expectations.
Overview
7
7
years of professional experience
Work History
Personal Shopper
HEB Grocery Store
08.2020 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers and coworkers from other departments to meet order requirements and service expectations.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
Froster
Nothing Bundt Cakes
09.2017 - 08.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while frosting each individual bundt cake.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
BBA - Marketing
Texas A&M University Corpus Christi
Corpus Christi, TX08.2024
Skills
- Customer Service
- Attention to Detail
- Planning and Organization
- Decision-Making
- Flexible Schedule
- Brand Understanding
- Time Management
- Problem-Solving
- Multitasking Abilities
- Teamwork and Collaboration
- Self Motivation
Timeline
Personal Shopper
HEB Grocery Store
08.2020 - Current
Froster
Nothing Bundt Cakes
09.2017 - 08.2020
BBA - Marketing
Texas A&M University Corpus Christi