Serina Alvarenga
Bakersfield,CA
Summary
Knowledgeable and dedicated member service professional with experience in banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with members. Motivated to maintain member satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Ability to communicate with members and provide the best service. Maintains a professional image and completes professional responsibilities.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Member Service Representative
Valley Strong Credit Union
Bakersfield, CA
06.2021 - Current
- Completed 25+ banking courses about principles on
becoming a better MSR - Learned internal systems and related service role duties to
provide skilled team backup in handling member demands. - Maintained updated knowledge of internal processes and
industry best practices to optimize service delivery. - Researched and rapidly resolved member conflicts to
maintain key accounts. - Increased revenue by actively listening to customers and
proposing optimal financial offerings. - Described product highlights and benefits to help guide
purchasing decisions. - Ability to accurately perform cash, check, and transfer
transactions as well as new debit cards and loan payoffs
Education
Certificate of Completion - Dental Assisting
San Joaquin Valley College
Bakersfield, CA03.2023
High School Diploma -
Ridgeview High School
Bakersfield, CA06.2021
Skills
- Data Entry and Maintenance
- Creative Problem Solving
- POS Systems and Ordering Platforms
- Understanding Member Needs
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Financial Services
- Product Knowledge
Certification
- First Aid/CPR Certified
Languages
Spanish Speaking
Timeline
Member Service Representative
Valley Strong Credit Union
06.2021 - Current
Certificate of Completion - Dental Assisting
San Joaquin Valley College
High School Diploma -
Ridgeview High School
- First Aid/CPR Certified
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