Renee Collins
Orlando,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Member Service Representative
Superior Vision Benefit Management
10.2022 - Current
- Assist with High volume calls every day with positive attitude and focus on customer satisfaction; Maintained 100% service level in audits.
- Provide timely and accurate information to basic incoming customer calls from members, providers and other external and internal constituents including:
- Issuing authorizations.
- Handling Claim Inquiries from provider and members.
- Communicate correct information regarding eligibility, claim status and other call inquiries.
- Provide benefits information
- Process customer claims according to established department policies and procedures.
- Checking voicemails boxes and handling customer/provider requests for:
- I.D. Cards
- Authorizations
- Customer Service Questions and issues
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
10.2021 - 10.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Educated customers about billing grace periods.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Handled Reinstatements, Terminations, Billing Inquiries and assisted with submitting Appeals.
- Documented calls at Expert level, warm transferred calls to correct Department. Made Outbound calls to members, completed conference calls with Providers and Pharmacies, on behalf of members.
- Verified allowed amounts , deductibles , and CPT codes. Confirmed or denied if covered under policy.
Server
Applebees Neighborhood Grill & Bar
09.2016 - 01.2020
- Greeted new customers, discussed specials and took drink orders.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Cultivated warm relationships with regular customers.
- Increased sales significantly by upselling higher-end products to customers.
- Contact : 407-704-6750
FOH Team Member
Olive Garden
08.2017 - 10.2018
- Greeted new customers, discussed specials and took drink orders.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Cultivated warm relationships with regular customers.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Contact : 407-264-0420
- Established welcoming atmosphere by greeting each guest warmly
Education
High School Diploma -
Wadleigh Secondary High School For The Visual & Performing
New York, NY, 1002608.2010
Skills
- Verbal and Written Communication
- Multitasking and Prioritization
- Data Entry and Maintenance
- Issue and Complaint Resolution
- POS Systems and Ordering Platforms
- Creative Problem Solving
- Patient and Empathetic
- Reliable, team worker
- Customer support
- Microsoft Word, Power Point, Microsoft Office, Microsoft Excel Ext
- Attention to Detail
- Alphanumeric Entry
- Data Review
- Service-Oriented
Certification
- HHA - Home Health Aide
Additional Information
After only eight months with the company; I was promoted from Individual and Family Plans to Group Employer Plans. Under the Blue shield of California project with the company TTEC, I Retained 100% Reliability from the first day of Employment until the end.
Timeline
Member Service Representative
Superior Vision Benefit Management
10.2022 - Current
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
10.2021 - 10.2022
FOH Team Member
Olive Garden
08.2017 - 10.2018
Server
Applebees Neighborhood Grill & Bar
09.2016 - 01.2020
High School Diploma -
Wadleigh Secondary High School For The Visual & Performing
- HHA - Home Health Aide
Similar Profiles
Herberth BeltranHerberth Beltran
Claims Examiner II at Versant Health/Superior VisionClaims Examiner II at Versant Health/Superior Vision
Timothy HamptonTimothy Hampton
EDI Specialist at Superior Vision ServicesEDI Specialist at Superior Vision Services
Victoria BilbreyVictoria Bilbrey
Enrollment Team Leader at Allegiance Benefit Plan Management, IncEnrollment Team Leader at Allegiance Benefit Plan Management, Inc