Renee Collins

• Assist with High volume calls every day with positive attitude and focus on customer satisfaction; Maintained 100% service level in audits.
• Provide timely and accurate information to basic incoming customer calls from members, providers and other external and internal constituents including:
• Issuing authorizations.
• Handling Claim Inquiries from provider and members.
• Communicate correct information regarding eligibility, claim status and other call inquiries.
• Provide benefits information
• Process customer claims according to established department policies and procedures.
• Checking voicemails boxes and handling customer/provider requests for:
• I.D. Cards
• Authorizations
• Customer Service Questions and issues

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Cultivated customer loyalty, promoted repeat business and improved sales.
• Educated customers about billing grace periods.
• Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
• Handled Reinstatements, Terminations, Billing Inquiries and assisted with submitting Appeals.
• Documented calls at Expert level, warm transferred calls to correct Department. Made Outbound calls to members, completed conference calls with Providers and Pharmacies, on behalf of members.
• Verified allowed amounts , deductibles , and CPT codes. Confirmed or denied if covered under policy.

• Greeted new customers, discussed specials and took drink orders.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
• Cultivated warm relationships with regular customers.
• Increased sales significantly by upselling higher-end products to customers.
• Contact : 407-704-6750

• Greeted new customers, discussed specials and took drink orders.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
• Cultivated warm relationships with regular customers.
• Increased sales significantly by upselling higher-end products to customers.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Contact : 407-264-0420
• Established welcoming atmosphere by greeting each guest warmly

Diploma; Member of Band Club Played the Clarinet instrument. 8.50 GPA.