Timothy Hampton

Verify vision benefits population is current and accurate for 400 Superior Vision clients by processing EDI files and by answering daily emails, instant messages and phone calls.

Review and process X-12 EDI files in HIPPA standard ANSI format.

Work closely with EDI sponsors ADP, Ceridian, Paylocity, Workflow and client IT reps to troubleshoot and resolve file errors.

Partner closely with inter-office reps in Configuration, Testing, Billing and Account Management to problem solve and expedite problem resolution.

2+ years experience with VPN and remote security

• Partnered with members and brokers to service all lines of property liability insurance to ensure all members get benefits they pay for.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Recommended products to customers, thoroughly explaining details.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.

• Performed deposit processing functions for $1.5 million in account deposits and reconciled out-of-balance conditions.
• Identified counterfeits, suspicious activity or potential red flag transactions and immediately reported to supervisor.
• Met established deposit processing productivity standards.