Serina Beatty
Thomasville,NC
Summary
Proven Assistant Manager with a track record of enhancing customer satisfaction and streamlining operations at Shell Gas Station. Excelled in team motivation and multitasking, significantly improving service quality and operational efficiency. Skilled in employee performance evaluation and customer relations, adept at fostering a positive work environment and boosting staff productivity.
Diligent with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Shell Gas Station
03.2020 - 10.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Up keeping inventory on down times to maximize productivity.
Food Service Worker
Speedway Gas Station
07.2019 - 10.2019
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
High School Diploma -
Carolina Forest Highs School
Myrtle Beach, SC06-2019
Skills
- Team motivation
- Customer rapport
- Marketing tactics
- Multitasking Abilities
- Customer Relations
- Reliability
- Professionalism
- Orientating and training
- Time management abilities
- Employee performance evaluation
- Project management abilities
- Negotiation
Accomplishments
- Achieved Several raises by completing daily tasks with accuracy and efficiency.
Timeline
Assistant Manager
Shell Gas Station
03.2020 - 10.2024
Food Service Worker
Speedway Gas Station
07.2019 - 10.2019
High School Diploma -
Carolina Forest Highs School