- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Crafting and DIY Projects
- Graphic Design
- Strategy Games
- Reading
- I enjoy helping others and giving back to the community
- I like working with my hands and fixing things
- Personal Development and Self-Improvement
Serina Chasse
Iuka,MS
Summary
Detail-oriented professional with over three years in retail, specializing in decision-making and product knowledge. Demonstrated success in maintaining high customer satisfaction through personalized service and efficient order management.
Overview
6
6
years of professional experience
Work History
Personal Shopper
Walmart
12.2022 - 01.2026
- Curated personalized shopping experiences based on customer preferences and feedback.
- Managed inventory levels, ensuring product availability for customers during peak shopping hours.
- Developed strong relationships with vendors to secure competitive pricing and exclusive promotions.
- Conducted regular market research to identify trends and improve product selection for clientele.
- Trained new team members on best practices for customer service and efficient shopping strategies.
- Implemented organizational systems for maintaining accurate records of purchases and returns.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Organized efficient shopping schedules that minimized time and effort for clients, leading to higher satisfaction rates.
Cashier
Dollar Tree
11.2019 - 10.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawers through diligent tracking and reconciliation.
- Assisted customers by answering inquiries and providing product information.
- Monitored inventory levels and restocked merchandise to optimize sales displays.
- Trained new cashiers on operational procedures and customer service standards.
- Implemented checkout improvements that enhanced transaction speed and accuracy.
- Resolved customer complaints promptly, ensuring satisfaction and retention.
- Collaborated with team members to maintain store organization and cleanliness.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Activities Assistant
The Ridge Nursing Home
11.2019 - 09.2020
- Organized and facilitated engaging recreational activities for residents, enhancing social interaction and well-being.
- Collaborated with healthcare team to assess individual resident needs and tailor activities accordingly.
- Developed and implemented activity schedules, ensuring diverse programming to meet residents' interests.
- Trained and mentored new staff on activity planning and resident engagement techniques.
- Monitored participation levels in activities, adapting strategies to increase engagement among residents.
- Assisted in coordinating special events, improving community involvement and resident enjoyment.
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Provided emotional support and companionship to improve quality of life for residents.
- Communicated with family members and other caregivers to provide updates on well-being and care of residents.
- Engaged residents through events, small groups, and personal attention.
- Scheduled movies, entertainment, and other special events.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA12-2018
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Online order processing
- Prioritizing orders
- Product knowledge
- Merchandise selection
- Accurate money handling
- Product awareness
Interests
Timeline
Personal Shopper
Walmart
12.2022 - 01.2026
Cashier
Dollar Tree
11.2019 - 10.2020
Activities Assistant
The Ridge Nursing Home
11.2019 - 09.2020
High School Diploma -
Penn Foster Career School