Summary
Overview
Work History
Education
Skills
Timeline
Generic

Serina Gadbois

SIOUX FALLS,SD

Summary

Loyal processing representative who is highly effective at juggling multiple responsibilities. Proven history of exceptional time management and customer service.

Overview

20
20
years of professional experience

Work History

Property and Casualty Licensed Insurance Agent

Allstate
05.2021 - Current
  • Engage in email correspondence with policyholders, addressing their queries about policies and related documents.
  • Improve policyholder satisfaction by providing solutions and exceptional customer service.
  • Obtain and attend continuing education training to maintain insurance license.
  • Conduct in-person and virtual training sessions locally and internationally which has reduced team spending by $9,000 annually.
  • Establish clear and concise standard operating procedures.
  • Verify claims information and total loss in EPIC.
  • Effective in streamlining processes and ensuring adherence to compliance standards through strong collaboration with cross-functional teams.
  • Maintain quality score of 95% or higher

Processing Representative

AllState
01.2008 - 05.2021


  • Aligned workflows with established company standards, resulting in smooth operational execution within the processing department.
  • Expedited document processing by leveraging advanced software tools and technology solutions for increased efficiency.
  • Contributed to the achievement of performance targets by staying focused on prioritized tasks and maintaining high productivity levels.
  • Assisted in developing internal guidelines for improved consistency in processing procedures across departments
  • Operated within constraints of compliance

Customer Service Representative

Esurance
07.2007 - 01.2008
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information over the phone.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Graphic Designer

Candace Ann Photography
05.2005 - 07.2007
  • Edited photos post session by selecting optimal shots and employing advanced techniques
  • Maintained up-to-date knowledge of design trends, ensuring modern and appealing creations.
  • Met with clients to present mockups and collect information for adjustments
  • Received and managed incoming calls to schedule photo sessions

Education

Bachelor of Arts - Graphic Design

Dakota State University
Madison, SD

Skills

  • Team training and development
  • Adaptability and Flexibility
  • Policy management expertise
  • Follow-up skills

Timeline

Property and Casualty Licensed Insurance Agent

Allstate
05.2021 - Current

Processing Representative

AllState
01.2008 - 05.2021

Customer Service Representative

Esurance
07.2007 - 01.2008

Graphic Designer

Candace Ann Photography
05.2005 - 07.2007

Bachelor of Arts - Graphic Design

Dakota State University

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Serina Gadbois