Serina Garcia
Willcox,Arizona
Summary
Dynamic dispatch coordinator with a track record of enhancing operational efficiency through effective scheduling and service request management. Skilled in utilizing dispatch software and GPS technology to monitor service truck locations and ensure timely responses. Adept at fostering communication among departments to streamline processes and improve customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Dispatch Coordinator
City Of Willcox
Willcox, Arizona
10.2025 - Current
- Coordinated dispatch schedules for city services and public works.
- Monitored service requests and prioritized tasks for timely responses.
- Managed communication between departments and service providers efficiently.
- Utilized dispatch software to track vehicle locations and service completion.
- Kept customers informed of service trucks' whereabouts and expected time of service.
- Tracked real-time location of vehicles using GPS technology.
- Scheduled and dispatched workers and equipment to job sites using radios and telephones.
- Sorted and distributed incoming work orders to appropriate departments for confirmation of accuracy.
- Forecasted manpower needs based on daily workload to meet company targets.
- Identified cost-effective transportation methods for goods considering weight, volume, destination, and urgency.
- Analyzed fleet utilization data to pinpoint improvement opportunities.
- Managed inventory control processes such as stock rotation or item replenishment.
- Received and organized work orders for efficient processing.
Front Desk Receptionist
Days Inn Hotel
Willcox, Arizona
08.2022 - 03.2024
- Welcomed guests upon arrival, ensuring smooth check-in experience.
- Answered phone calls, addressed inquiries, and directed calls to appropriate staff.
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages.
- Managed reservations using hotel management software and ensured accurate entries.
- Facilitated guest checkout and processed payments accurately and swiftly.
- Provided information about hotel amenities, local attractions, and dining options.
- Coordinated with housekeeping to manage room availability and guest requests.
- Maintained cleanliness and organization of the front desk area at all times.
- Resolved guest complaints promptly, escalating complex issues to management for resolution.
Food Service Worker
Mesa Public Schools
Mesa, Arizona
08.2018 - 05.2019
- Prepared and served nutritious meals to students in a fast-paced environment.
- Followed health and safety guidelines to ensure food safety standards were met.
- Adhered to food safety regulations regarding sanitation, food handling, and storage to maintain a safe service environment.
- Maintained cleanliness and organization of food service areas throughout the day.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Coordinated with team members to complete daily food service tasks efficiently.
- Managed inventory by restocking supplies to ensure availability of necessary items.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
Customer Service Representative
Country Corner Market
03.2014 - 01.2017
- Answered calls with world class customer service.
- Resolved customer complaints through effective communication and problem-solving, ensuring customer satisfaction.
- Assisted customers with product inquiries and order placements.
- Assisted customers with retail sales, including returns, merchandise inquiries, and exchanges.
- Processed transactions accurately using point-of-sale systems.
- Obtained all necessary information from companies to complete a timely and accurate merchandise transaction.
- Conducted customer service and cashier overviews in groups of 5 or larger.
- Guided staff in using computer and cashier systems, enhancing their operational skills.
- Assisted management by completing various administrative tasks to enhance team efficiency.
- Promoted to Retail Manager position to recruit, train, and supervise up to eight customer service representatives and cashiers.
- I also, opened and closed the store, stocked the shelves, and completed bookkeeping and reviewed for accuracy.
Customer Service Representative
Family Dollar
02.2014 - 09.2013
- Answered calls with world class customer service.
- Assisted customers with retail sales, including processing returns, answering merchandise inquiries, and facilitating exchanges.
- Processed all customer returns, questions about sales/merchandise, and exchanges.
- Resolved transaction errors and merchandise issues, achieving high levels of customer satisfaction.
- Recruited, trained, and supervised up to 5 customer service representatives and cashiers, ensuring adherence to company standards.
- Executed actions in alignment with company policy and procedures.
- Reviewed and interviewed applicants to fill vacant positions, according to company policy and procedures.
- Advanced to the position of Retail Manager, overseeing daily operations.
Customer Service Representative/ Call Center
IQOR
10.2013 - 11.2012
- Answered calls with world class customer service.
- Handled phone inquiries regarding cellular service for Metro PCS, ensuring customer understanding and satisfaction.
- Troubleshot and resolved complex billing issues, enhancing customer trust and loyalty.
- Processed account openings and closures for new and existing customers, streamlining service delivery.
- Maintained strict client confidentiality regarding all personal information.
- Followed all company rule, regulations, and procedures while meeting daily requirements.
Customer Service Representative
JcPenny’s Outlet
12.2012 - 03.2009
- Resolved customer inquiries regarding merchandise, exchanges, and transaction errors, enhancing customer satisfaction.
- Processed all customer returns, questions about sales/merchandise, and exchanges.
- Evaluated service quality through monitoring of incoming and outgoing calls, maintaining high standards of customer service.
- Assisted supervisors during peak times to maintain operational efficiency.
- Managed store operations including opening, closing, stocking shelves, and bookkeeping, ensuring accurate financial records.
- Promoted to Retail Manager position to recruit, train, and supervise up to eight customer service representatives and cashiers.
- Conducted overview of company policy and procedures with staff in groups of five or larger.
- Followed company policy and procedures in all actions taken.
Education
High School Diploma -
Sun VAlley High
Mesa, AZ01-2009
Skills
- Strong Organization Skills
- Microsoft Office
- Dbase Computer System
- Excellent Communication Skills
- Typing 45 wpm
- Dispatch coordination
- GPS tracking
- Scheduling efficiency
- Service request prioritization
- Customer relationship management
- Team collaboration
- Problem resolution
- Message and work order transfer
- Computer literacy
Certification
Customer Service
Timeline
Dispatch Coordinator
City Of Willcox
10.2025 - Current
Front Desk Receptionist
Days Inn Hotel
08.2022 - 03.2024
Food Service Worker
Mesa Public Schools
08.2018 - 05.2019
Customer Service Representative
Country Corner Market
03.2014 - 01.2017
Customer Service Representative
Family Dollar
02.2014 - 09.2013
Customer Service Representative/ Call Center
IQOR
10.2013 - 11.2012
Customer Service Representative
JcPenny’s Outlet
12.2012 - 03.2009
High School Diploma -
Sun VAlley High