Serina Houk

Began team operations as a part-time member; Progressed to the role of general manager after two years.

Directed comprehensive business operations to ensure efficiency and effectiveness, such as;

• Labor, and food cost control. Profit and loss charts, Inventory and Food order. Scheduling, interviewing, hiring.
• Conflict resolution with team members; Promotes positivity in the work place.
• Monitors and oversees all operations in the store. Does all recruiting, hiring and developing.
• Excellent task management - high work load capacity, and can manage many tasks at once in a fast pace work environment. Works well alone or in groups.
• Demonstrated flexibility by accepting diverse roles as needed.
• Avid learner: will learn new skills very quickly. Only needs to be told once.
• Experience with rapid and complex changing work environments. Can Plan, Organize and Follow up at an elite level.
• Strong Desire to Develop the Team as well as Personal Development. Passion to drive organizational development. Strong internal and external customer focus.
• Ensuring compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of team members, financial accountability, ensuring that the highest quality products and services are delivered to each customer and other duties as required or assigned.
• Controls profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
• Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team.