Serina Kakeno
Miami Beach,Florida
Summary
As a hospitality professional with a focus on sophisticated customer service, I have always placed my customers first. Through my experience hosting and large-scale customer service, I have developed excellent communication skills, attention to detail, and the ability to work smoothly as a team in a fast paced environment. Fluent in both Japanese and English, I am passionate about providing high quality, memorable dining experiences worthy of the standards of a fine dining restaurant.
Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Host and Server
Issabella’s
Miami Beach, FL
12.2025 - 04.2026
- Greeted and seated guests, ensuring a welcoming atmosphere and efficient flow of service.
- Collaborated with kitchen and waitstaff to communicate guest needs and special requests effectively.
- Trained new hosts on procedures, enhancing team efficiency and guest satisfaction.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Efficiently managed multiple tables during peak hours, maintaining high service standards under pressure.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations consistently.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Scooper
Salt and Straw
09.2025 - 12.2025
- Delivered attentive, friendly service in a high-volume environment.
- Operated POS system, accurately handling cash and card transactions.
- Maintained visual standards, cleanliness, and food safety compliance.
- Assisted in training new staff on scooping techniques and product knowledge to improve team performance.
Cat Shelter Volunteer
Miami Beach, FL
12.2024 - 09.2025
- Assisted in daily care routines for shelter cats, ensuring health and well-being.
- Trained new volunteers on shelter protocols and cat handling techniques.
- Maintained accurate records of animal intakes, adoptions, and medical histories.
- Helped maintain inventory levels of essential supplies like food, litter products or cleaning materials needed for day-to-day operations.
- Supported animal intake process by assisting with initial assessments of incoming cats'' health conditions, temperament evaluation, necessary grooming tasks upon arrival at the shelter.
Private Japanese Tutor
07.2025 - 08.2025
- Taught foundational Japanese reading, writing, and speaking skills.
- Customized lesson plans based on student learning pace and goals.
- Encouraged confidence and engagement through interactive activities.
- Developed creative lesson plans tailored to meet the diverse needs and interests of students.
Babysitter - Private family
08.2024 - 08.2025
- Provided attentive and nurturing care, ensuring safety, comfort, and emotional well-being.
- Maintained a clean, organized and safe home environment for play, rest and learning.
- Developed and implemented creative playtime activities tailored to individual interests.
- Managed daily schedules, maintaining consistency in routines for children.
- Prepared healthy, age-appropriate snacks and meals.
- Utilized cleaning tools and equipment effectively, ensuring compliance with safety guidelines.
Teacher’s Assistant
Miami Japanese school (Hoshuko)
Miami, FL
01.2024 - 04.2025
- Volunteered every Saturday to support teachers and students.
- Tutored students in Japanese.
- Assisted in organizing and participating in cultural events to promote understanding of Japanese traditions.
- Supervised children's activities, ensuring safety and engagement.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Education
No Degree -
Miami Beach Senior High School
Miami Beach, FL06.2027
Skills
- Customer service
- Reservation and seating management
- Cash handling
- Team collaboration
- Multitasking proficiency
- Effective time management
- POS software
Certification
Food service handler
LANGUAGES
Japanese – Fluent
English – Fluent
Timeline
Host and Server
Issabella’s
12.2025 - 04.2026
Scooper
Salt and Straw
09.2025 - 12.2025
Private Japanese Tutor
07.2025 - 08.2025
Cat Shelter Volunteer
12.2024 - 09.2025
Babysitter - Private family
08.2024 - 08.2025
Teacher’s Assistant
Miami Japanese school (Hoshuko)
01.2024 - 04.2025
No Degree -
Miami Beach Senior High School
AWARDS
Principal honor rolls