Serina Lujan
Fresno,CA
Summary
Results-oriented New Patient Coordinator with a strong background in office administration and customer service. Proven ability to maintain a high level of customer satisfaction while effectively managing incoming calls and resolving customer complaints. Skilled in organization and follow-up, ensuring efficient operations and adherence to HIPAA compliance.
Overview
25
25
years of professional experience
1
1
Certification
Work History
New Patient Coordinator
Sante health/northwest medical group
01.2001 - Current
- Maintained a high level of customer service while interacting with both internal staff and external customers
- Monitored incoming calls routed through automated phone systems and transferred calls accordingly
- Received and routed care team messages and documents to appropriate staff
- Resolved customer complaints or answered customers’ questions
Education
Associate Degree - Healthcare Administration
San Joaquin Valley College
05.1997
Skills
- Strong Organization
- Follow-up skills
- Office Administration
- HIPAA Compliance
Certification
Health care administration
Timeline
New Patient Coordinator
Sante health/northwest medical group
01.2001 - Current
Associate Degree - Healthcare Administration
San Joaquin Valley College